The opportunity Flywire is looking for a motivated and hardworking Account Manager to help with the delivery and execution of our solution to Small-to-Medium (SMB) partner institutions. This individual will execute scalable, efficient strategies to continuously improve and expand our client engagement to retain & maximise the value of these partnerships. Key Responsibilities: The SMB Account Manager (AM) utilizes data to understand, at scale, client profiles, needs & goals. They use this knowledge to ensure Flywire products and services are helping the client be successful. The AM executes scalable, efficient strategies designed to increase Flywire’s effectiveness on campus while providing accurate and timely issue resolution. They effectively communicate with client stakeholders through a mixture of data-led, targeted campaigns as well as direct engagement, in keeping with the long-tail strategy.  AMs have a thorough understanding of Flywire products and services. Because AMs come to know their regional market & EDU sub-industries so well, they are able to identify additional ways that Flywire can serve certain account(s). In partnership with the Sales team, they ensure the client understands the further success that can be achieved with the appropriate, additional Flywire products and services. In doing so, the SMB Account Manager will: Protect and grow existing accounts by executing a scalable account management strategy Utilise data to systematically identify new revenue opportunities through existing products Collaborate with Sales to close new product opportunities which further unlock an account’s potential Additional duties of the an SMB Account Manager: Support the execution of new client onboardings & new product deployments Work collaboratively with Client Operations to resolve operational challenges  Represent Flywire in webinars and in-person events as needed Be an active contributor to the development of the team, providing ‘on the ground’ insight Supporting the onboarding of new team members Contract renewals