Gcore

Technical Support Engineer (Edge Cloud)

., pl Full-time On-site
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Job Description

Your Responsibilities: Handle customer and internal user requests via chat, email, and occasionally phone calls in English. Provide consultations regarding our products and services in Edge Cloud. Conduct technical diagnostics to resolve issues, gather information about customer and user incidents, and escalate to higher levels of technical support if needed. Address complex technical issues and provide timely, effective solutions while considering the impact on customers' business operations, based on internal documentation. Identify patterns and trends in technical issues and suggest improvements to prevent reoccurrences, sharing knowledge and expertise with other team members to enhance overall support capabilities.

Frequently Asked Questions

What does the Technical Support Engineer (Edge Cloud) role at Gcore involve?

The Technical Support Engineer (Edge Cloud) position at Gcore in ., pl is a full-time role. Your Responsibilities: Handle customer and internal user requests via chat, email, and occasionally phone calls in English. Provide consultations regarding our products and services in Edge Cloud. Conduct technical diagnostics to resolve issues, gather information about customer and user incidents, and escalate to higher levels of technical support if needed. Address complex technical issues and provide timely, effective solutions while considering the impact on customers' business operations, based on internal documentation. Identify patterns and trends in technical issues and suggest improvements to prevent reoccurrences, sharing knowledge and expertise with other team members to enhance overall support capabilities.

What skills are required for Technical Support Engineer (Edge Cloud) at Gcore?

Key skills for this role include: Scala.

What is the salary for Technical Support Engineer (Edge Cloud) at Gcore?

The salary for this position is not publicly listed. You can negotiate during the interview process. Check Glassdoor or Levels.fyi for estimates.

Is the Technical Support Engineer (Edge Cloud) position at Gcore remote or on-site?

This position is On-site. The role is based in ., pl.

How do I apply for Technical Support Engineer (Edge Cloud) at Gcore?

You can apply for this position directly through the employer's careers page. Click the 'Apply Now' button on this page to be redirected to the original listing. Make sure your resume is ATS-optimized. Use SpotChange's free ATS test to check.

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About This Role

Technical Support Engineer (Edge Cloud) at Gcore is a full-time engineering position in ., pl. Key skills include Scala. Experience: 3+ years.

This role is classified as on-site and is suitable for mid level-level professionals. Ghost Score 15/100 (Probably Active) indicates this listing is probably active with recent employer engagement.

To apply, visit the official application page through the Apply Now button above. SpotChange Jobs provides AI-powered career tools including resume optimization, ATS testing, interview preparation, and salary negotiation assistance.