Part-time | 2 days per week – Monday and Tuesday Location: Genea, Kent Street, Sydney About the role Genea is seeking a friendly, organised and detail-oriented Embryology Administration Officer to join our team on a part-time basis, working Mondays and Tuesdays. This role is an important part of supporting our embryology laboratory and ensuring patients receive timely, professional and compassionate service throughout their fertility journey. You will be responsible for a range of administrative tasks, including responding to patient enquiries, coordinating laboratory reports, managing end-of-storage consents and assisting with the billing and administration of embryos, eggs and sperm held in cryostorage. We are looking for someone who enjoys working with people, is confident communicating with patients by phone and email, and has strong computer and administrative skills. The ideal candidate will be comfortable managing sensitive and confidential information while maintaining a high level of accuracy and attention to detail. Key responsibilities Respond to patient enquiries and requests via phone and email in a professional, empathetic and timely manner. Prepare and send laboratory reports to patients in accordance with established procedures. Coordinate end-of-storage notifications, patient consents and disposition requests for embryos, eggs and sperm held in cryostorage. Assist with cryostorage billing, including monitoring storage records, processing billing information and following up on outstanding matters. Maintain accurate patient records and documentation across relevant systems. Liaise with embryologists, laboratory staff, medical records and other internal teams to support efficient workflows. Handle confidential patient and medical information in accordance with privacy and organisational requirements. Provide general administrative support to the embryology laboratory as required. About you You will bring: Excellent communication and interpersonal skills, with a warm and professional approach to patient interactions. Strong administrative and computer skills, with confidence learning new systems and software. Exceptional attention to detail and a high level of accuracy when managing patient records and documentation. Strong organisational skills and the ability to prioritise competing tasks. The ability to work independently while contributing positively to a collaborative team. A high level of discretion and an understanding of the importance of confidentiality when handling sensitive patient information. A proactive approach to problem-solving and a willingness to learn. Previous experience in healthcare administration, medical records, IVF or a similar patient-focused environment would be highly regarded, but is not essential for the right candidate.