We are seeking a professional and empathetic Patient Services Manager to join our healthcare organization in Adelaide, Australia. In this role, you will oversee patient services operations, lead a dedicated team, and ensure exceptional patient experiences while maintaining administrative excellence. You will serve as a key liaison between clinical staff, administrative teams, and patients, fostering a supportive environment that prioritises patient satisfaction and organizational efficiency. Lead, supervise, and mentor a team of patient services representatives, providing coaching and performance feedback to support professional development Manage patient scheduling, registration, and check-in processes to optimize workflow and minimize wait times Address and resolve patient complaints and concerns with professionalism and empathy, implementing corrective actions as needed Coordinate with clinical and administrative departments to ensure seamless patient care delivery and information flow Develop and implement patient services policies and procedures that align with organizational standards and healthcare regulations Monitor key performance metrics and analyze data to identify opportunities for service improvement Oversee administrative tasks including documentation, record management, and compliance with healthcare requirements Train and onboard new staff members on patient services protocols and organisational expectations Maintain a welcoming and organized patient services environment that reflects organizational values Communicate effectively with patients, staff, and leadership to address concerns and share updates