About Us
Happy Health is revolutionizing sleep medicine delivery through our comprehensive telehealth platform. We've eliminated the traditional barriers to sleep care – no more waiting months for appointments or spending uncomfortable nights in sleep labs. Our patients receive FDA-cleared home sleep testing via Happy Ring, connect with board-certified sleep specialists, and when required, begin evidence-based treatment within just 5 days. Ongoing physiological data monitoring with the Happy Ring enables real-time condition management, combination therapies, and drives measurable outcomes. Happy Ring represents the future of sleep diagnostics: an FDA-cleared medical device integrating advanced biometric sensors with AI-powered analysis to deliver highly accurate diagnostics and longitudinal management at home. For sleep medicine physicians, this means you'll have access to high-quality diagnostic data that empowers you to make confident clinical decisions for your patients, and integrate multimodal treatments that focus on root-cause solutions. Position Summary The Care Coordinator is a patient-facing role responsible for helping patients understand their care journey, make informed treatment decisions, and successfully move through the next steps of care. Care Coordinators sit at the intersection of patient education, conversion, and operational follow-through. They partner closely with clinicians during key moments in the patient journey and remain accountable for ensuring patients do not get lost between diagnosis, treatment recommendation, and treatment initiation. This is not a traditional customer service role. Success requires strong communication, comfort discussing treatment options and patient financial responsibility, operational follow-through, and the ability to confidently guide patients toward a decision. What You'll Own: Patient Education & Decision Support
Join designated patient appointments alongside clinicians to support education and next-step decision making.
Help patients understand recommended next steps, including home sleep testing (HST), oral appliance therapy (OAT), PAP, and other applicable care pathways.
Reinforce clinician recommendations in clear, patient-friendly language without providing independent clinical advice.
Answer non-clinical questions about the care process, treatment journey, insurance process, expected costs, and logistics.
Identify and address barriers preventing patients from moving forward with recommended care.
Create a patient experience that feels informed, supported, and easy to navigate. HST Conversion & Patient Progression
Support patients during the screening journey when HST is recommended or offered as the next step.
Educate patients on what to expect from the HST process, including insurance verification and potential patient financial responsibility.
Help patients make an informed decision about moving forward with testing.
Ensure required next steps are initiated and appropriately handed off to the Diagnostic Administration team.
Follow up with patients who require additional support before proceeding.
Track patients who have not completed the next step and proactively work to re-engage them. Treatment Conversion
Participate in designated HST results/treatment planning appointments alongside the clinician.
Support patients in understanding treatment options recommended by the clinician.
Clearly communicate treatment logistics, insurance coverage, out-of-pocket responsibility, financing/payment options, and next steps.
Guide patients toward a treatment decision during the appointment whenever possible.
Follow up with patients who are undecided or require additional information before moving forward.
Once treatment is accepted, ensure a clean and timely handoff to Treatment Administration for fulfillment. Patient Follow-Through
Maintain ownership of assigned patients through key decision points in their journey.
Proactively identify patients who are stalled, undecided, or at risk of dropping out of care.
Conduct patient outreach by phone, SMS, and other approved channels to drive completion of next steps.
Document patient conversations, decisions, objections, and required follow-up accurately and consistently.
Coordinate with Diagnostic Administration, Treatment Administration, clinicians, and other teams to resolve patient barriers.
Escalate clinical, insurance, or operational issues to the appropriate owner rather than allowing the patient journey to stall Performance & Accountability Care Coordinators are accountable for both the quality of the patient experience and progression through the care journey.
Performance will be measured through metrics such as
Screening → HST election/conversion
HST Results → treatment acceptance
OAT recommendation → OAT acceptance
Patient follow-up completion
Time from patient decision → appropriate operational handoff
Recovery/conversion of initially undecided patients
Documentation quality and accuracy
Patient experience and communication quality
Targets may evolve as the patient journey and operating model continue to develop.