Lead your team and work closely with the service office functions, to secure highest possible availability to the lowest possible cost, and to create a customer centric culture making it easy and convenient to shop for the customers. Create business competence among your managers and leaders, by ensure that all relevant global and Country strategies are known and used in your function. Actively participate in the store management process to create store business- and function action plan. Identify, recruit, and develop the many talents in your own function. Secure a diverse and competence team that can execute their assigned responsibilities with confidence, and by this secure future succession. Plan resources and investments required to achieve operational excellence according to customer expectations. Develop, align, and implement a long-term store capacity plan, taking space, equipment, and people into consideration. Identify and remove hindrances for our customers, to secure an easy buying experience, a positive shopping experience, and easy payment and after sales fulfilment. Establish and maintain internal and external service partners service agreements, to secure and protect efficient operational standards, safety in goods handling, and objectives mentioned in Global Supply Chain Operational Handbook with Local appendices. Monitor the function and stores performance towards agreed goals. When deviating use customer insights and a ‘first time right mindset’ to take relevant action to mitigate non-conformities to reoccur. Ensure a great shopping experience in the store, by analysing results from customer and co-worker satisfaction surveys, Brand capital, and Main topic reviews. Position IKEA as a responsible partner committed to reduce the environmental impact, by ensuring an easy buying experience, simple purchase payment and after-sales process is in place with a ‘first time right’ mindset. Secure the function is compliant to Global and national legislation as well as internal IKEA regulations related to health, safety, and security.