You perform day-to-day IT operations and support activities in the store ensuring that IT systems perform with high availability, performance and security You investigate, trouble-shoot, follow up and communicate with store users on their IT support incidents and service requests with resolution, closure, work-around and escalation You perform Store IT support according to IT policies, standards and SOPs You support IT audit, compliance and security reviews & assessments You support implementation of local Store IT project activities within planned scope, schedule and budgets You support Store super users in testing, training, implementation and upgrade of Store IT systems incl. associated technical documentation You support and coordinate with SO IT in system security patches and anti-virus updates on Store IT systems on need basis You maintain inventory records of hardware, software license and support contracts You support IT hardware, software, license and subscription compliance through physical checks and tools (Service Desk and SCCM). You coordinate on-site work with authorized vendors during rebuild, relocations or repairs. You support SO IT and Store BN in IT budget preparation and contract renewal of Store IT hardware, software licenses, application support, subscription & other IT services procurement with due diligence You support system & data backup, recovery procedures to ensure effective and timely recovery of business data & IT services in the event of an emergency or disaster situation 2 You provide IT support to Shopping Centre (e.g. Damansara/ IPC; Tebrau/ Toppen),  wherever applicable You provide standby weekend & after office support if required or rostered.