About the job To achieve an enjoyable, convenient and successful shopping and buying experience that leads to increased sales and sustained long-term profitability. Your assignment To actively approach, customers who you see require additional help. To identify their needs by asking the right questions and advise them on the best solutions for their homes in order to exceed their expectations. To understand how to use the different IKEA sales and communication channels and know-how for the different customers you meet. To keep your area of responsibility clean, tidy, priced and fully stocked, and ensure that the IKEA basic merchandising standards are in place at all times to give customers a positive shopping experience. To convey passion about IKEA products and actively learn about their features and benefits, and you share this knowledge with customers and colleagues. To understand the store and department action plans. You take responsibility for your department goals and know how you contribute. You ensure you maximise sales whilst maintaining profitability by knowing and actively steering towards the top selling and prioritised products (e.g. overstock/overtag).