This role is based in our  240 Blackfriars, London office. About the Role Are you ready to lead a dynamic, high-performing team that drives excellence in content creation, delivery, and strategy? As the Director of Content & Publishing Operations, you will take ownership of our global content operations and lead our centralized team of content production professionals across editing, design, translation, platform usability, and multimedia. This pivotal leadership role is responsible for producing and publishing research content while driving the continual evolution of tools, capabilities, systems, and processes that power our organization's strategic vision. You'll set a comprehensive 3-year strategic plan underpinned by clearly defined goals and budgets aligned with business priorities and customer demands, while fostering a positive, engaged culture across globally distributed teams. Key Responsibilities Strategic Leadership : Set strategic direction, operating objectives, and performance standards for the global function; develop long-term workforce planning, succession strategies, and capability development initiatives Operational Excellence : Define and evolve the strategic operating model and organizational design, ensuring structures, workflows, governance, systems, and resource allocation align with business priorities and growth requirements Risk Management : Own operational risk management by proactively identifying capacity, delivery, process, technology, and organizational risks; implement mitigation strategies to ensure business continuity Continuous Improvement : Oversee operational transformation initiatives that drive improvements across processes, systems, and ways of working to enhance quality, efficiency, and scalability Strategic Partnership : Partner with senior stakeholders across Research, Consulting, Technology, Finance, and Operations to influence priorities, investment decisions, and organizational change initiatives Performance Management : Establish operational governance, performance frameworks, KPIs, and reporting mechanisms that drive accountability, transparency, and informed decision-making Team Leadership : Provide inspirational leadership to managers and team leads, fostering a high-performance culture focused on engagement, development, and operational excellence Project Delivery : Support on-time delivery of high-quality, differentiated research projects—both syndicated and consulting—that exceed client expectations What You'll Deliver Strategic review and optimization of content workflow processes and documentation Technology-first strategic plans to unlock scalability and growth capabilities Organization design evolution aligned with anticipated business needs Team leadership decisions aligned with budget and strategic plans Optimized resource allocation for maximum efficiency and margin Annual budget development and delivery for the function