This role is based in our 240 Blackfriars office. Position Overview This senior role leads and optimizes the post-sale, order to cash process for the Omdia business while providing strategic oversight and mentorship. This position ensures accurate sales contracts, successful handover to downstream delivery teams, and drives process improvements across the sales operations function. The Senior Sales Operations Specialist serves as a subject matter expert and works closely with leadership to enhance operational efficiency and customer experience. Areas of Responsibility & Accountability Strategic Leadership Leads and oversees the sales order approval process across multiple business areas and complex deal structures Develops and implements business rules and authority frameworks to ensure compliance and efficiency Drives strategic initiatives to optimize the order-to-cash process and reduce cycle times Mentors and guides junior Sales Operations Specialists and cross-functional team members Process Management Onboarding new sales team members, including Salesforce and sales prospecting tools. Training the sales team on Salesforce functionalities and sales prospecting tools. Conducting UAT testing (as part of both Sales Ops and Sales Enablement). Triaging and resolving inbound queries in a timely manner from users relating to enablement, such as training and knowledge improvement, general ‘how to’ questions and scoping out enhancement requests to be able to act as the bridge between the users and technical teams. Advanced Order Management & Quality Assurance Manages complex sales orders including multi-year contracts, enterprise deals, and custom arrangements Establishes quality control standards and ensures adherence to data standards across all order types Leads escalation resolution for complex compliance and contractual issues Ensures seamless SAP integration and troubleshoots system-related challenges Cross-functional Collaboration & Leadership Partners with senior stakeholders across sales, finance, and delivery teams to resolve complex issues Leads process improvement initiatives and identifies opportunities for automation and efficiency gains Provides strategic support to sales leadership on operational matters and deal structuring Drives change management for new processes, systems, and business rule implementations Performance Monitoring & Reporting Develops and maintains advanced reporting and analytics for sales operations metrics Monitors end-to-end order lifecycle and implements proactive measures to prevent delays Establishes KPIs and SLAs for order processing and customer experience standards Provides strategic insights to leadership on operational performance and improvement opportunities Knowledge Management Creates and maintains comprehensive process documentation and training materials Leads knowledge sharing sessions and ensures consistent application of standards across teams Serves as escalation point for complex operational challenges and customer issues