This role works with the Director, IPS, to manage the day-to-day operations of the Client Relations team and manages the relationship with assigned subset of client publishers.  The ideal candidate will have previous experience managing teams. Essential Duties: Serves as liaison and advocate between assigned client publishers and the Ingram organisation  including formal and informal communications, inventory planning and management, ICG activity relating to the publisher. Evaluates client expectations, Ingram’s ability to meet those expectations and forms strong interactions with all levels within the publisher. Provides guidance on publishing programme and individual titles. Interacts with IPS sales team on commercial outreach and sales projections on a regular basis. Partners with the IPS Sales teams to design and manage semi-annual sales conferences for client publishers and other client events. Manages the day-to-day activities of the IPS UK Client Relations Manager and Coordinator and, including on-going training, mentoring, and education to ensure their professional growth. Educates clients on ICG service offerings including Metadata and Marketing, Lightning Source, and digital sales, and best usage of these programmes tailored to client needs. Manages seasonal deadlines, cataloguing, client publicity update process, and maintenance of up-to-date business materials. Collaborates with the Manager, Client Relations and Marketing on brand marketing strategy