ACTIVITIES The Change Management Lead supports the implementation of the affiliate’s Digital & Innovation change, communication and capability-building activities under the direction of the Design & Innovation Leader. The role works closely with D&I workstreams and business stakeholders to prepare users for new digital products, processes and ways of working, support effective product adoption and provide the Manager with reliable insights for advising D&I Leadership. Key responsibilities include: •Change planning and coordination: Support the Design & Innovation Leader in developing and maintaining change management plans for D&I initiatives, aligned with project milestones, business priorities and implementation requirements. •Impact and readiness assessment: Conduct change impact, stakeholder and user-readiness assessments; document adoption barriers, operational risks and capability gaps; and propose practical mitigation actions for review by the Manager. •Stakeholder engagement: Coordinate engagement with project sponsors, line managers, change champions and users to communicate expected changes, gather feedback and support timely adoption across business entities. •Change communication: Prepare and implement communication plans with D&I Product Managers, Product Owners, including audience mapping, key messages, communication materials, channels and schedules, subject to the Manager’s guidance and approval. •Capability building: Coordinate role-based training, digital literacy, user guidance and reinforcement activities to help employees use digital solutions effectively within their operational environment. •Deployment support: Support business teams during mobilisation, go-live and stabilisation by tracking readiness actions, user concerns, training completion and adoption issues, and escalating significant gaps to the Manager. •Adoption monitoring and reporting: Track agreed indicators for awareness, readiness, participation, utilisation, user experience and benefits; prepare regular reports and recommendations to support the D&I Leadership’s engagement with the SLT and business entities. •Culture and innovation engagement: Plan and coordinate digital and innovation events, including D&I Week, hackathons, seminars, boot camps and roadshows, and develop success stories that promote participation and demonstrate practical business value. •Ideation workshop facilitation: Plan and facilitate structured ideation workshops with business teams and D&I stakeholders to identify operational challenges, generate potential digital initiatives, document proposed use cases and support their initial assessment and progression through the D&I opportunity pipeline. •Communities and communication channels: Administer D&I Champions Networks, communities, and communication platforms; maintain the engagement calendar; publish approved content; and ensure that user questions and feedback are captured and followed up. •Innovation facilities and partnerships: Coordinate the day-to-day use and programming of the Lagos and Port Harcourt innovation rooms and provide operational support for approved open-innovation activities and partnerships. •Documentation and process support: Coordinate the drafting, review, publication and periodic update of D&I policies, procedures, user guides and reference materials within the Corporate Management System. •Quality assurance and improvement: Conduct scheduled quality checks on D&I processes and digital products, consolidate user feedback, monitor relevant SLAs and KPIs, and submit improvement recommendations to the Manager.