What you will do: Customer Support • Ensure customer order status and tracking updates are communicated. • Coordinate customer queries, complaints, and non-conformance responses. • Oversee the processing, accuracy, and maintenance of Jack Link’s customer • Monitor all EDI interfaces daily for accuracy and error log resolution.• • Maintain sales order management process documents. • Communicate and troubleshoot with customers regarding out-of-stock, missed deliveries, re-bookings etc. • Approve sales order returns/credit memos for rejected and/or damaged stock. • Organise free samples/stock to be sent to respective customers. • Manage and maintain the GS1 database to ensure all branded product information is accurate. Customer Engagement • Provide energetic, professional, and friendly customer service support. • Co-ordinate the consumer care process, and ensure direct feedback is responded to, including consumer compensation where required. • Prepare and issue monthly reports on consumer feedback trends and necessary actions. Logistics and Traceability • Oversee “Last mile” shipments, ensuring all documentation is correct and complete, per customer market. • Ensure all pre-shipment and pre-invoice requirements have been met, prior to customer delivery. • Monitor and track order delivery updates, for status and impact on customer. • Ensure product traceability is maintained and regularly reviewed. • Provide business, visibility on weekly basis on, back-order status, SIFOT, manufacturing lead-times, etc.