We're looking for a dedicated and enthusiastic Customer Service Specialist to join our team in Rochester, United States. In this role, you'll be the voice of our organization, delivering exceptional support to our customers while building lasting relationships. As a Customer Service Specialist, you'll handle a variety of customer inquiries with professionalism, care, and a genuine commitment to resolution. This position offers the opportunity to make a meaningful impact by ensuring every customer interaction reflects our commitment to excellence and customer satisfaction. Handle incoming emails, and faxes from customers with professionalism, empathy, and enthusiasm Provide accurate and detailed information to customers regarding services, products, and pricing options Investigate and resolve customer inquiries and concerns promptly and efficiently Set up new customer accounts and process order entries with precision and attention to detail Maintain comprehensive and accurate records of all customer interactions, documenting actions taken and outcomes in the database Identify when escalation is necessary and transfer calls or inquiries to appropriate team members or supervisors Manage multiple customer requests simultaneously while maintaining composure and organizational focus Collaborate with team members to ensure consistent, high-quality customer service delivery Follow company policies and procedures while remaining flexible and adaptable to changing customer needs Contribute to a positive, supportive team environment through transparent communication and collaborative problem-solving