🌟 Join Our Team - We're Hiring! 🌟 Full-Time | 6-Month Contract | Hybrid Working Help families navigate the moments that matter. As a Customer Experience Consultant, you'll be the first point of contact for families across Australia, supporting enquiries related to bookings, enrolments, billing and Child Care Subsidy matters. This is more than a customer service role. You'll investigate enquiries, solve problems, and guide families through complex situations while delivering a positive customer experience. Why join us? Hybrid working with flexible rostered work-from-home opportunities Varied role across phone, email, online chat and administration Supportive team culture with ongoing coaching and development Meaningful work helping families access quality care and education What you'll do Assist families with billing, payments, bookings and subsidy enquiries Respond to calls, emails and online chat enquiries Investigate and resolve customer issues Maintain accurate records across multiple systems Deliver exceptional customer experiences on every interaction About you We're looking for someone with strong people skills, a positive attitude and a genuine desire to help others. You'll bring : Customer service experience in a contact centre, collections, hospitality, retail, education, OSHC or similar environment Excellent communication skills Strong problem-solving ability and attention to detail Confidence working across multiple systems Empathy and professionalism when handling sensitive matters The details 38 hours per week Monday to Friday rotating roster between 8am-8pm First 4 weeks 9am – 5pm in-office for training Hybrid work model after onboarding Full Australian working rights required