Keenfinity

Platform Owner IT Support, ITSM & ServiceNow Platform (m./f./div.)

Ovar, pt Full-time On-site
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Job Description

Own IT Support services, ITSM processes and the ServiceNow platform to drive standardized, efficient and scalable service delivery. Own and govern the global IT Service Desk, ensuring service quality, operational excellence, and continuous improvement. Own ServiceNow Product & Platform to drive the roadmap, governance, and continuous improvement of the platform. When needed perform minor ServiceNow admin/configuration activities. Manage and improve ITIL-based ITSM processes to match the context of the company needs with focus on business benefits. Translate business requirements into solutions by collaborate with business stakeholders, IT teams, and external partners to ensure effective service management capabilities and ServiceNow solutions. Manage and govern an offshore supplier and development team, via SLAs, KPIs, roadmap and service reviews and secure continuous improvement initiatives.

Frequently Asked Questions

What does the Platform Owner IT Support, ITSM & ServiceNow Platform (m./f./div.) role at Keenfinity involve?

The Platform Owner IT Support, ITSM & ServiceNow Platform (m./f./div.) position at Keenfinity in Ovar, pt is a full-time role. Own IT Support services, ITSM processes and the ServiceNow platform to drive standardized, efficient and scalable service delivery. Own and govern the global IT Service Desk, ensuring service quality, operational excellence, and continuous improvement. Own ServiceNow Product & Platform to drive the roadmap, governance, and continuous improvement of the platform. When needed perform minor ServiceNow admin/configuration activities. Manage and improve ITIL-based ITSM processes to match the context of the company needs with focus on business benefits. Translate business requirements into solutions by collaborate with business stakeholders, IT teams, and external partners to ensure effective service management capabilities and ServiceNow solutions.

What skills are required for Platform Owner IT Support, ITSM & ServiceNow Platform (m./f./div.) at Keenfinity?

Key skills for this role include: Scala, Servicenow.

What is the salary for Platform Owner IT Support, ITSM & ServiceNow Platform (m./f./div.) at Keenfinity?

The salary for this position is not publicly listed. You can negotiate during the interview process. Check Glassdoor or Levels.fyi for estimates.

Is the Platform Owner IT Support, ITSM & ServiceNow Platform (m./f./div.) position at Keenfinity remote or on-site?

This position is On-site. The role is based in Ovar, pt.

How do I apply for Platform Owner IT Support, ITSM & ServiceNow Platform (m./f./div.) at Keenfinity?

You can apply for this position directly through the employer's careers page. Click the 'Apply Now' button on this page to be redirected to the original listing. Make sure your resume is ATS-optimized. Use SpotChange's free ATS test to check.

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About This Role

Platform Owner IT Support, ITSM & ServiceNow Platform (m./f./div.) at Keenfinity is a full-time devops & cloud position in Ovar, pt. Key skills include Scala, Servicenow. Experience: 3+ years.

This role is classified as on-site and is suitable for mid level-level professionals. Ghost Score 5/100 (Fresh) indicates this listing is very likely active and recently refreshed.

To apply, visit the official application page through the Apply Now button above. SpotChange Jobs provides AI-powered career tools including resume optimization, ATS testing, interview preparation, and salary negotiation assistance.