Keenfinity

Specialist Service (Salesforce Service Cloud) (div/w/m)

Ovar, pt Full-time On-site
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Job Description

Subject Matter Expertise: Serve as the ultimate technical authority for Salesforce Service Cloud. Provide expert guidance on platform capabilities, limitations, and best practices to the product and development teams. Solution Design & Implementation: Analyze and translate complex service-related business needs into a detailed technical roadmap and backlog. Design, build, and configure robust and scalable solutions within the Salesforce Service Cloud to optimize service processes (e.g., case management, entitlements, knowledge base, omni-channel routing). API Enablement: Collaborate with the E2E IT Architect to design and expose service-related data and processes (e.g., case status, knowledge articles, agent availability) securely and efficiently via APIs for consumption by the headless frontend and other systems. Process Ownership: Provide deep technical expertise and support for the entire Contact to Closure (C2C) lifecycle, from initial customer contact through to resolution and reporting. Quality Assurance & Support: Define and execute testing strategies for new service features. Act as the highest point of technical escalation for complex service-related incidents.

Frequently Asked Questions

What does the Specialist Service (Salesforce Service Cloud) (div/w/m) role at Keenfinity involve?

The Specialist Service (Salesforce Service Cloud) (div/w/m) position at Keenfinity in Ovar, pt is a full-time role. Subject Matter Expertise: Serve as the ultimate technical authority for Salesforce Service Cloud. Provide expert guidance on platform capabilities, limitations, and best practices to the product and development teams. Solution Design & Implementation: Analyze and translate complex service-related business needs into a detailed technical roadmap and backlog. Design, build, and configure robust and scalable solutions within the Salesforce Service Cloud to optimize service processes (e.g., case management, entitlements, knowledge base, omni-channel routing). API Enablement: Collaborate with the E2E IT Architect to design and expose service-related data and processes (e.g.

What skills are required for Specialist Service (Salesforce Service Cloud) (div/w/m) at Keenfinity?

Key skills for this role include: Scala, API, Salesforce.

What is the salary for Specialist Service (Salesforce Service Cloud) (div/w/m) at Keenfinity?

The salary for this position is not publicly listed. You can negotiate during the interview process. Check Glassdoor or Levels.fyi for estimates.

Is the Specialist Service (Salesforce Service Cloud) (div/w/m) position at Keenfinity remote or on-site?

This position is On-site. The role is based in Ovar, pt.

How do I apply for Specialist Service (Salesforce Service Cloud) (div/w/m) at Keenfinity?

You can apply for this position directly through the employer's careers page. Click the 'Apply Now' button on this page to be redirected to the original listing. Make sure your resume is ATS-optimized. Use SpotChange's free ATS test to check.

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About This Role

Specialist Service (Salesforce Service Cloud) (div/w/m) at Keenfinity is a full-time sales position in Ovar, pt. Key skills include Scala, API, Salesforce. Education: Master's Degree preferred. Experience: 3+ years.

This role is classified as on-site and is suitable for mid level-level professionals. Ghost Score 5/100 (Fresh) indicates this listing is very likely active and recently refreshed.

To apply, visit the official application page through the Apply Now button above. SpotChange Jobs provides AI-powered career tools including resume optimization, ATS testing, interview preparation, and salary negotiation assistance.