Lexroom

Customer Success Enablement (Milan)

Milan FullTime Hybrid $45/year
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Job Description

Lexroom http://Lexroom.ai is building the AI platform where legal work gets done. In just over two years, we've grown from zero to €25M ARR, and today more than 20,000 legal professionals across Italy, Spain, Germany, France, and Bulgaria rely on Lexroom http://Lexroom.ai. We're backed by $73M from Left Lane Capital, Base10 Partners, and Eurazeo, and we're a team of around 300 builders who move fast, say things straight, and own each outcome. Our next goal? Become Europe's most-used legal product. WHY LEXROOM http://Lexroom.ai? - Shape the Standard: Be part of the team setting the benchmark for legal AI in Europe. - Work with the Best: Collaborate with exceptional colleagues in a culture that values competence, curiosity, and ambition. - Deliver Meaningful Results: Your contribution will directly influence how legal professionals work—faster, clearer, and more efficiently. At Lexroom http://Lexroom.ai, we leave buzzwords behind. Here, you’ll build something that lasts: a trusted platform, a strong reputation, a new standard for the legal world. YOUR KEY RESPONSIBILITIES Ownership of the Lexroom CS Academy: across our teams (SMB, Mid Market, Enterprise) and geographies design and run recurring training programs (onboarding, ramp-up, advanced training), defining goals, content, schedule, and success metrics. WHAT YOU'LL DO - New hire onboarding: Own the full onboarding experience from the first week onboarding to the first 2 months ramp-up for all new CS hires, coordinating agendas, materials, internal speakers, and practical exercises for all our markets. - Hands-on training: Personally deliver training modules (clients onboarding, sales/expansion methodology, discovery, demos, objection handling, negotiation, pipeline management) with role-plays, call coaching, and structured feedback. - Customers Education: Creates content that the client uses to learn independently (not team-based training) in cooperation with the Legal Engineering team. - Training content upkeep: Keep playbooks, scripts, templates, and Academy materials up to date with product, market, and team performance; turn internal success stories (calls, emails, sequences, complex deals) into reusable training assets. - Execution with managers: Partner closely with CS Managers and CSMs/AMs to ensure training is applied in real scenarios, calls, and negotiations. - Global collaboration: Align the Academy with global initiatives and export Italian best practices to new international markets. WHAT WE'RE LOOKING FOR - 2+ years of experience in CS Enablement, Sales Enablement, or Commercial Coaching within a fast-paced B2B (ideally in SaaS, tech, or consulting environment). - Strong PMO mindset: able to turn needs into structured plans, align stakeholders, manage timelines, deliver results, and measure impact. - Comfortable both presenting publicly (training, workshops, role-plays) and working in detail on processes, content, and metrics. - Excellent communication, problem-solving, and collaboration skills in cross-functional teams. - Highly hands-on and execution-driven: you don’t just design programs - you join calls, analyze numbers, and iterate fast. - Languages: Full professional fluency in both Italian and English (written and spoken). WHAT SETS US APART An Exceptional Team

At Lexroom http://Lexroom.ai, you’ll work alongside top talent in tech and legal AI.

Our focused teams operate with purpose and autonomy, so every contribution delivers visible results.

You’ll collaborate with people who pair innovation with rigor, curiosity with discipline, ambition with depth.

Growth that Matters

We hire exceptional people to make a difference - and we give them space to lead.

Your work will shape the future of legal technology and set new standards for the field.

Impact is defined by vision and execution, not by age or title. If you’re ready to take responsibility, you’ll find real opportunities to grow and lead high-stakes projects. REWARDING YOUR CONTRIBUTION - Competitive Compensation: €45,000 – €65,000 gross annual base salary + stock options (ESOP) package. BENEFITS THAT MATTER - Hybrid Work: Split your time between working from home and collaborating in our Milan HQ at least three days a week, with flexibility. - Health Insurance: Comprehensive coverage to ensure peace of mind. - Meal Vouchers: Daily support to make your lunch breaks easier. - Team Retreats & Off-sites: Dedicated time to connect, collaborate, and spark bold ideas. At Lexroom http://Lexroom.ai, ambition meets discipline and purpose.

We're not just building a product—we're setting a new standard for the legal world. If you're ready to contribute to something lasting and meaningful, we'd love to hear from you.

Frequently Asked Questions

What does the Customer Success Enablement (Milan) role at Lexroom involve?

The Customer Success Enablement (Milan) position at Lexroom in Milan is a fulltime role. Lexroom http://Lexroom.ai is building the AI platform where legal work gets done. In just over two years, we've grown from zero to €25M ARR, and today more than 20,000 legal professionals across Italy, Spain, Germany, France, and Bulgaria rely on Lexroom http://Lexroom.ai. We're backed by $73M from Left Lane Capital, Base10 Partners, and Eurazeo, and we're a team of around 300 builders who move fast, say things straight, and own each outcome. Our next goal? Become Europe's most-used legal product. WHY LEXROOM http://Lexroom.ai? - Shape the Standard: Be part of the team setting the benchmark for legal AI in Europe. - Work with the Best: Collaborate with exceptional colleagues in a culture that values competence, curiosity, and ambition.

What skills are required for Customer Success Enablement (Milan) at Lexroom?

Key skills for this role include: Rust, RDS, Spark, IOS, API.

What is the salary for Customer Success Enablement (Milan) at Lexroom?

The listed compensation for this role is $45/year. Actual salary may vary based on experience and location.

Is the Customer Success Enablement (Milan) position at Lexroom remote or on-site?

This position is Hybrid. Expect a combination of office and remote work, typically based in Milan.

How do I apply for Customer Success Enablement (Milan) at Lexroom?

You can apply for this position directly through the employer's careers page. Click the 'Apply Now' button on this page to be redirected to the original listing. Make sure your resume is ATS-optimized. Use SpotChange's free ATS test to check.

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About This Role

Customer Success Enablement (Milan) at Lexroom is a fulltime other position in Milan. Key skills include Rust, RDS, Spark, IOS, API. Compensation: $45/year. Education: Master's Degree preferred. Experience: 2+ years.

This role is classified as hybrid and is suitable for mid level-level professionals. Ghost Score 35/100 (Possibly Stale) indicates this listing is possibly stale — verify on the employer site.

To apply, visit the official application page through the Apply Now button above. SpotChange Jobs provides AI-powered career tools including resume optimization, ATS testing, interview preparation, and salary negotiation assistance.