Lightcast

Director of Customer Technical Support - 1021

Moscow, ID Full Time On-site
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Job Description

The Director of Customer Technical Support is a strategic leader responsible for coaching and developing a high performing global technical support organization. This leader acts as a strategic partner to the SVP of Client Success and Support, guiding technical teams across the Moscow, Idaho headquarters and India based operations. The role focuses on delivering long term technical stability and excellence for a global client base.

This leader combines high impact leadership with operational expertise and data driven decision making to drive measurable outcomes. The Director collaborates cross functionally with product management and engineering to scale support operations and optimize the customer experience. A primary focus is the professional development of early career representatives and the management of a specialized part time workforce in Idaho.

Frequently Asked Questions

What does the Director of Customer Technical Support - 1021 role at Lightcast involve?

The Director of Customer Technical Support - 1021 position at Lightcast in Moscow, ID is a full time role. The Director of Customer Technical Support is a strategic leader responsible for coaching and developing a high performing global technical support organization. This leader acts as a strategic partner to the SVP of Client Success and Support, guiding technical teams across the Moscow, Idaho headquarters and India based operations. The role focuses on delivering long term technical stability and excellence for a global client base. This leader combines high impact leadership with operational expertise and data driven decision making to drive measurable outcomes. The Director collaborates cross functionally with product management and engineering to scale support operations and optimize the customer experience.

What skills are required for Director of Customer Technical Support - 1021 at Lightcast?

Please refer to the full job description for required skills and qualifications.

What is the salary for Director of Customer Technical Support - 1021 at Lightcast?

The salary for this position is not publicly listed. You can negotiate during the interview process. Check Glassdoor or Levels.fyi for estimates.

Is the Director of Customer Technical Support - 1021 position at Lightcast remote or on-site?

This position is On-site. The role is based in Moscow, ID.

How do I apply for Director of Customer Technical Support - 1021 at Lightcast?

You can apply for this position directly through the employer's careers page. Click the 'Apply Now' button on this page to be redirected to the original listing. Make sure your resume is ATS-optimized. Use SpotChange's free ATS test to check.

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About This Role

Director of Customer Technical Support - 1021 at Lightcast is a full time management position in Moscow, ID. Education: Master's Degree preferred. Experience: 14+ years.

This role is classified as on-site and is suitable for executive-level professionals. Ghost Score 20/100 (Probably Active) indicates this listing is probably active with recent employer engagement.

To apply, visit the official application page through the Apply Now button above. SpotChange Jobs provides AI-powered career tools including resume optimization, ATS testing, interview preparation, and salary negotiation assistance.