At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.  This role will be based in London. The Senior Customer Success Manager (CSM) is a strategic advisor and AI-savvy partner to our customers, helping them unlock measurable value from LinkedIn Learning Solutions. This role blends customer advocacy, data-driven insights, consultancy and change management to drive adoption, retention, and growth.   As a CSM you will be tasked with:   Serving as a Customer Champion and Advocate   Helping Customers realize value from their investment   Partnering on customer retention and expansion   Acting as a consultant across the customer lifecycle to embed Learning into their L&D & Talent Management Strategy  The CSM will partner with various stakeholders within assigned customers to ensure effective user and product onboarding, adoption and engagement on LinkedIn Learning products and solutions.   Responsibilities:   Drive Customer Success & Retention   Partner with sales counterparts to ensure adoption, mitigate churn risk, and deliver measurable ROI through success plans and regular value reviews.   Navigate enterprise and large enterprise procurement cycles and multi‑stakeholder governance.  Act as a Strategic Advisor   Build trusted relationships with customer stakeholders, align on business objectives, and guide them to achieve organisational & operational priorities and full product value.   Deliver Insights & Best Practices   Share impactful data and recommendations, provide ongoing consultation and best‑practice recommendations aligned to agreed success criteria.  Maintain a deep understanding of LinkedIn products to guide customers on best practice.  Drive adoption across distributed organisations (departments, agencies etc) with outcome‑based success plans.  Tailor enablement and content strategies to organisational priorities (workforce skills, digital skills, internal mobility, digital transformation, efficiency, EDI etc).  Champion AI-Powered Enablement   Guide customers through utilising AI‑driven features like content recommendations, skills mapping (Career Hub & Talent Architecture) and personalised enablement to accelerate LinkedIn Learning adoption, demonstrate impact, and support equitable workforce & talent development and retention.  Monitor & Optimize Engagement   Analyse usage metrics, identify low utilization, and implement strategies to boost adoption and customer success.   Collaborate Cross-Functionally   Partner with internal teams (e.g., Account Directors, Global Services, Product) to deliver a unified customer experience and influence product improvements.   Drive Measurable Outcomes   Manage and execute projects to drive adoption of new product capabilities with customers.  20% travel required to meet customers.