We have an opening for a Foreign Visits and Assignments (FVAO) staff member who will primarily support FVAO activities and provide secondary support to the Badge Office team. Working in a demanding, team-oriented environment, the position requires flexibility, discretion, tact, and a strong commitment to customer service while facilitating access to LLNL. You will perform a combination of complex and difficult administrative and task-oriented function with multiple components and conflicting priorities, following standard policies and procedures. You will independently solve problems of broad scope and complexity, interpret applicable policies and procedures, and develop, implement, and maintain new techniques and procedures for the functional FVAO work unit. Errors may have moderate to high consequences for foreign-national visit and assignment processing, access authorization, protection of sensitive information, DOE and LLNL compliance, and timely Laboratory operations. This position requires a high level of customer service experience to carry out duties in a manner responsive to customer needs and effectively interact with personnel at all levels, both internal and external to the Laboratory.  This position is part of the Information and Personnel Security Division’s Badge Office and FVAO functions and reports directly to the FVAO Supervisor. You will Represent management in daily matters and interact with all levels of management, both internal and external to the Laboratory to gather, clarify, disseminate, and coordinate information and activities. Provide intermediate level direction, leadership, coaching, and functional guidance while serving as a liaison to Foreign National (FN) hosts, Operations Security, Counterintelligence, Export Control and Director’s approval authorities to facilitate FN requests through the approval process. Coordinate activities involving multiple components and independently solve problems of broad scope and complexity. Formulate recommendations and establish, implement, and maintain new techniques, procedures, and processes to improve productivity and support Division functions. Provide guidance to support service personnel in the FN approval process and serve as a resource to FN personnel as well as site personnel by interpreting policies and procedures. Prepare correspondence for management signature including correspondence that may be sensitive in nature. Safeguard sensitive information and ensure all material is properly protected in accordance with policies and procedures. Support the Badge Office team by reviewing and processing employee, non-employee, and visitor badge and access requests, verifying required approvals, maintaining accurate records, and resolving routine access questions in accordance with established policies and procedures. Use the Visitor Tracking System and FACTS, the Department of Energy’s electronic system for tracking and documenting foreign national visits and assignments, to process requests and maintain accurate records in accordance with applicable policies and procedures. Exercise operational authority for assigned FVAO processes by assessing complex or escalated requests, determining appropriate actions within established policy, coordinating corrective actions, and escalating exceptions or policy matters as appropriate. Perform other duties as assigned.