We have an opening for a Virtual Desktop Engineer/Desktop Engineer .  Working closely with the Desktop Services engineering team, you will operate and support enterprise class desktop management systems used to support the mission of the lab.  This position is in the Information Technology Solutions Division (ITSD) within the Computing Directorate, in support of the LivIT Program. This position requires full-time on-site presence due to the nature of the work. This position will be filled at either level based on knowledge and related experience as assessed by the hiring team. Additional job responsibilities (outlined below) will be assigned if hired at the higher level. You will  Recommend, justify, and implement operational service level improvements using an accepted change control methodology. You will interface directly with end users and work with the engineering team in the performance of root cause analysis of reported problems. You will work with Engineering and management in the planning of project milestones and staff expansion. Design and deliver creative solutions and resolve problems in a timely and proactive manner while collaborating within a diverse group. Ensure service levels are met and highest levels of service reliability are maintained. Define and maintain support documentation and procedures. Be a team player, maintain appropriate technology, computer security, and safety knowledge. Lead and mentor junior operations team members in best practices and procedures. Perform other duties as assigned. Additional job responsibilities, at the 393.2 level  Manage multiple complex parallel tasks and priorities of customers and stakeholders, ensuring deadlines are met, while leveraging team member’s skills. Leverage tools and develop procedures to improve windows configuration management services and automate various complex tasks.