The Operations Mortgage Trainer will support the Longbridge Financial training and education program for Operations team members. Reporting to the Director of Training, this is primarily a remote position responsible for executing the company’s training and education program for Operations team members, with periodic on-site travel for in-person sessions as needed per company travel policy. The Operations Mortgage Trainer improves employee performance by identifying learning needs, developing training solutions, creating training materials based on adult learning models, and delivering effective instruction so Operations team members have the knowledge and skills to perform their roles successfully. The role develops and delivers onboarding, loan processing systems, refresher, product, process, compliance, and soft-skills training across the organization. Program Design & Delivery Design, develop, and deliver training programs for Operations team members, covering onboarding, process, systems, product, and compliance training. Facilitate engaging virtual and in-person training sessions that support knowledge retention, skill development, and performance improvement. Manage new hire onboarding programs and training schedules so employees reach required proficiency levels within established timelines. Support change management efforts by developing and delivering training for new products, processes, technologies, and operational initiatives. Needs Assessment & Partnership Partner with Operations leadership, the Head of Operations, and Subject Matter Experts (SMEs) to identify training needs and learning gaps and translate business requirements into learning solutions. Conduct training needs analyses and provide targeted coaching, refresher training, and performance support to address knowledge gaps. Hold regularly scheduled meetings with Operations senior leaders to align training priorities with business needs. Content Development & Maintenance Create and maintain training materials, including job aids, process guides, presentations, eLearning modules, knowledge assessments, and instructional videos. Review and recommend improvements to existing training content; analyze outdated material and process trends to prepare refresher courses as needed. Maintain current knowledge of company products, systems, policies, procedures, and regulatory requirements so training content stays accurate and current. Training Effectiveness & Reporting Evaluate training effectiveness through assessments, observations, feedback, and performance metrics, and use the results to continuously improve programs. Track training participation, completion, and performance data using the learning management system (LMS) and other reporting tools. Increase the competency and productivity of experienced Operations professionals through group and individual training interventions.