The mission of the Senior Project Manager is to be a communication and relationship liaison between M3, our clients, and other teams involved in the project’s completion. The Senior Project Manager is responsible for managing all aspects of the project, ensuring excellent client service and delivering projects on time and within budget.   This is the ideal role for someone who has experience in international market research and management of complex projects, with strong focus on healthcare, fieldwork, and collaboration with all teams involved in the project.  Essential Duties and Responsibilities:  Including, but not limited to the following:  Manage international market research projects through entire project lifecycle, ensuring client satisfaction and project financial goals are at core of decision making, keeping ownership of all aspects of the project, including:  Project specifications review, project set up, resource planning, fieldwork and timelines planning   Coordination of project kickoff meetings to ensure all involved parties understand project specifications, client needs, timelines, and responsibilities  Programming, translations, overlays and testing, ensuring quality standards and timelines are met  Project launch execution and analysis, with detailed feedback to clients with a solution approach  Fieldwork management, delivering timely and high quality client updates, proactively managing and monitoring project recruitment to ensure smooth and timely delivery via maximisation of internal sample, custom recruitment and partner onboarding, controlling project budget and achieving project financial goals  Ensure market research participants have a positive project experience by following sampling practices, ensuring incentive approvals and project queries are handled in timely manner  Provide to client the agreed deliverables within expected timelines and quality  Meet billing deadlines and goals, ensuring high adherence to internal processes   Comply with M3’s operating procedures, and ensure all practices and systems follow the ISO Accreditation and M3 policies  Responsible for guiding and leading junior staff assigned to support and work on projects managed by the Senior Project Manager  Manage and leverage relationships with vendors to facilitate accurate and timely deliverables, communications, and issue resolution Partner with Sales and Client Service teams to address issues and/or make recommendations to improve performance on market research studies Support the execution client service improvement plans on allocated accounts, ensuring collaboration with sales and other members of the team, and providing a consistent and solution-oriented approach across each touch point of the client journey