This job operates in a professional office and manufacturing environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers. The position may involve exposure to hazardous materials and environmental changes (heat/cold), and the employee must be able to work under stress caused by production requirements, personnel, and the needs of other departments, utilizing proper body mechanics. Ability to work long hours in emergency situations and occasional overtime is required. Essential Duties and Responsibilities • Conduct root cause analysis of component failures and quality issues identified on the manufacturing floor. • Analyze historical production and quality data to identify cost savings and defect reduction opportunities. • Directs the work of all employees in the Quality Lab in absence of Quality Manager. • Departmental Continuous Improvement / Lean Manufacturing Projects. • Production Part Approval Process (PPAP) • Implementation of Corrective Actions relating to Customer issues. • Facilitate Quality Compliance Audits and other 3rd Party certification audits. • Maintain quality and safety standards by establishing and enforcing company policies, procedures, and work instructions. • Analysis of Material Review Processes, Control Plans, Process Flow Diagrams, and PFMEAs as required. • Utilize analytical tools such as Power BI and D365 for accurate performance analysis and reporting. • Prepare quality performance reports and KPIs for management review. • Establish and enforce product compliance requirements related to trade compliance, regulatory approvals, and material and product certifications. • Initiate, own, and drive to closure NCRs, including containment actions, root-cause investigations, and documented reports. • Communicate defects and quality findings with required documentation and ensure issues do not recur. • Provide internal updates regarding high-impact or repeated issues to Quality, Production, Purchasing, Sales, and Engineering leadership. • Support cost-reduction initiatives through process improvements, alternate materials, or quality enhancements without compromising product reliability. • Drive preventive actions and systemic improvements to eliminate future failures and reduce Cost of Poor Quality (COPQ). • Collaborate with Design Engineering, Procurement, Operations, and Production Planning to resolve quality challenges and confirm that design criteria can be effectively evaluated — either by Amerex resources or via vendor certification (COC). • Maintain detailed records of audits, NCRs, CARs, corrective actions, and quality evaluations.