Customer Service Representative (Project-Based)

The Customer Service Representative (Project-Based) position at Ninja Van in Taguig, Philippines is a contract, full-time role. Duties and Responsibilities: Performing POD validation and related tasks Assist in maintaining trackers Processing order validation requests from customer support team or other departments and other related tasks Assist in gathering data for escalation review Conduct basic investigation through internal systems to assist in resolving customer issues Escalate complex, urgent, critical issues that require other department's help to relevant teams Reach out to customers to provide updates regarding complaints follow - ups, and or validation, or gather additional information as needed Follow communication procedures, guidelines and policies Provide accurate, valid and complete information by using the right methods/tools Other tasks may be assigned by the Assistant Team Lead, Team Lead,...

Key skills for this role include: Scala.

The salary for this position is not publicly listed. You can negotiate during the interview process. Check Glassdoor or Levels.fyi for estimates.

This position is On-site. The role is based in Taguig, Philippines.

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