🏢 COMPANY OVERVIEW Overview.ai is transforming manufacturing by delivering advanced AI-powered vision inspection systems that ensure exceptional quality and efficiency. Our mission is to make manufacturing smarter, more precise, and scalable through innovative computer vision and robust, user-friendly software. Founded by Silicon Valley engineers and former Tesla leaders, we support industry innovators like Tesla, SpaceX, Honda, and NVIDIA. We’re rapidly expanding and focused on providing the industry’s most effective and easy-to-deploy AI vision solutions. 💪 WHY JOIN US? This is your chance to be part of a high-growth AI company transforming the future of manufacturing. As Fulfillment and Operations Specialist, you'll be at the heart of ensuring our customers receive world-class service and our operations run seamlessly across both our Shenzhen hub and our Hong Kong logistics operations. 🔑 KEY RESPONSIBILITIES Order Fulfillment - Own the end-to-end order process: from receipt to delivery. - Ensure timely picking, packing, and dispatch. - Track shipments and keep systems updated with real-time status. Inventory Management - Monitor stock levels and trigger restocking proactively. - Maintain accurate records of movements, returns, and damaged goods. - Lead periodic audits to guarantee accuracy and reliability. - Manage inventory and order workflows in Cin7, our primary logistics and inventory platform. Hong Kong Logistics - Travel to Hong Kong for at least one week per month to manage our logistics operations there on-site. - Coordinate shipments, inventory, and logistics partners on the Hong Kong side. Customer & Partner Liaison - Be the go-to contact for customers on fulfillment and delivery. - Collaborate with suppliers, logistics partners, and internal teams to resolve issues quickly. Data & Process Improvement - Analyze fulfillment and inventory data to spot inefficiencies. - Drive improvements that enhance speed, accuracy, and customer satisfaction. - Ensure compliance with company policies, safety standards, and best practices. 🚀 REQUIREMENTS - 3+ years of experience in order fulfillment, logistics, or inventory management, including e-commerce operations. - Bachelor’s degree in logistics, supply chain, business, or a related field. - Fluent English and Chinese, and able to communicate clearly with customers, partners, and internal teams. - Hands-on experience with inventory and order management software. Cin7 experience is strongly preferred. - Very organized and detail-oriented, able to handle changing priorities and solve problems on your own or with the team. - Based in (or willing to relocate to) Shenzhen and able to work from our Guangming office every day. - Valid Hong Kong travel permit (e.g. EEP with valid endorsement) and willing to travel there about 3 days every two weeks. 🤝 WHAT WE OFFER - A front-row seat in a rapidly growing AI company. - The chance to shape processes and make a direct impact. - A dynamic, innovative environment where your ideas matter. - Opportunities to grow alongside a world-class team.