Technical Project Manager (Germany) - Professional Services

<h3 class="text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold">About Parloa</h3>

<p class="font-claude-response-body break-words whitespace-normal">Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.</p>

<h3 class="text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold">About the role:</h3>

<p class="font-claude-response-body break-words whitespace-normal">As<strong> Technical Project Manager</strong>, you will own the end-to-end delivery of high complexity Agentic AI deployments for enterprise customers, running your pod (TPM, Forward Deployed Engineer, Agent Architect) as a single accountable delivery unit from scoping through go-live and hypercare.</p>

<p class="font-claude-response-body break-words whitespace-normal">This is your opportunity to sit at the center of how global enterprise brands adopt Agentic AI, translating technical complexity into business outcomes for executive stakeholders at companies like Booking.com, SAP, and Allianz.</p>

<h3 class="text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold">Areas of ownership:</h3>

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<li class="font-claude-response-body whitespace-normal break-words pl-2"><strong>Project Delivery:</strong> Own scope, schedule, budget, risk, and quality for assigned Agentic AI customer projects, selecting the right delivery methodology (Waterfall, Agile, or Hybrid) for each customer context.</li>

<li class="font-claude-response-body whitespace-normal break-words pl-2"><strong>Customer & Stakeholder Management:</strong> Act as the primary delivery contact for customer sponsors, IT, and business stakeholders, running governance calls, steering committees, UAT readouts, and go-live reviews.</li>

<li class="font-claude-response-body whitespace-normal break-words pl-2"><strong>Cross-Functional & Pod Coordination:</strong> Align Forward Deployed Engineers on integration readiness and Agent Architects on discovery and conversational design, while coordinating with Sales, Solution Engineering, Product, and Support across the customer journey.</li>

<li class="font-claude-response-body whitespace-normal break-words pl-2"><strong>Methodology & Process Discipline:</strong> Facilitate sprints and retros or lead stage-gate reviews depending on methodology, and enforce documentation standards across charters, design docs, runbooks, and handovers.</li>

<li class="font-claude-response-body whitespace-normal break-words pl-2"><strong>Metrics & Reporting:</strong> Track deployment KPIs such as time to first agent in UAT and milestone on-time rate, and report delivery status and risk posture to internal and external stakeholders.</li>

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<h3 class="text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold">Who you are:</h3>

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<li class="font-claude-response-body whitespace-normal break-words pl-2">2+ years of experience in technical program management, program management, or delivery management for SaaS or enterprise software</li>

<li class="font-claude-response-body whitespace-normal break-words pl-2">Hands-on experience delivering solutions in Contact Center/CCaaS, UCaaS, conversational AI, IVA/IVR, or related CX platforms</li>

<li class="font-claude-response-body whitespace-normal break-words pl-2">Solid grounding in Agile/Scrum, Hybrid, and Waterfall methodologies, with judgment on when to apply each</li>

<li class="font-claude-response-body whitespace-normal break-words pl-2">Proven track record managing multiple concurrent projects with global, distributed teams</li>

<li class="font-claude-response-body whitespace-normal break-words pl-2">Fluent in English and German</li>

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<h3 class="text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold">Our recruiting process:</h3>

<p class="font-claude-response-body break-words whitespace-normal">Talent Acquisition → Hiring Manager → Technical Interview → Bar Raiser</p>

<h3 class="text-text-100 mt-3 -mb-1 text-[1.125rem] font-bold">Why Parloa?</h3>

<p class="font-claude-response-body break-words whitespace-normal">We're at the beginning of a new era in customer experience, one where AI doesn't just respond, but understands, reasons, and takes action. We're building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren't just support tickets; they're defining experiences. We're here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it.</p>

<p class="font-claude-response-body break-words whitespace-normal">At Parloa, ownership isn't a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that's evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.</p>

<p class="font-claude-response-body break-words whitespace-normal">We've grown beyond the earliest startup phase, but we've kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.</p>

<p class="font-claude-response-body break-words whitespace-normal">Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we're scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.</p><div class="content-conclusion"><p><iframe style="display: table; margin-left: auto; margin-right: auto;" src="https://www.youtube.com/embed/P4d-iyx7RQM" width="560" height="314"></iframe></p>

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<p>Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.</p>

<p>Parloa is an e-verify employer in the USA. <a class="c-link" href="https://www.e-verify.gov/about-e-verify/what-is-e-verify" target="_blank" data-stringify-link="https://www.e-verify.gov/about-e-verify/what-is-e-verify" data-sk="tooltip_parent">Please click here to learn more</a>.</p>

<p><strong>* </strong><strong>We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.</strong></p></div>