Job Title: Call Center / Live Support Agent Location: Lekki, Lagos Industry: Gaming / iGaming / Sports Betting Experience: 3+ year Job Summary We are looking for Call Center / Live Support Executives with experience in the gaming, iGaming or sports betting industry to provide excellent customer support to players across phone, live chat and other support channels. Key Responsibilities - Respond to customer enquiries and complaints via phone, live chat and other channels. - Assist players with account registration, deposits, withdrawals, betting and bonus-related enquiries. - Resolve customer issues promptly or escalate complex issues to the appropriate team. - Provide accurate information on betting products, odds, bet types and promotions. - Handle multiple customer conversations while maintaining excellent service. - Record customer interactions and follow established support procedures. Requirement - HND or BSc in any field. - Minimum 3 years of customer service/call center experience, preferably within the gaming, iGaming or sports betting industry. - Good understanding of sports betting, including odds, bet types, deposits and withdrawals. - Excellent spoken and written English; Pidgin is an advantage. -  Good computer literacy and typing speed. - Ability to multitask across phone, live chat and other support channels. - Excellent communication, problem-solving and customer service skills.