Must be available to work any 8 hour shift between the hours of 8am-6pm EST, remotely. The Sr. Care Center Support Billing Specialist supports our growing physician network. This person will assist customers with all questions around billing/claims resolution,via current email technology platforms and incoming calls. The role operates within a customer service oriented high-volume call center environment. Primary Job Duties Responding to high volume inquiries via email/phone Assist with triaging case volumes Providing resolution guidance/support to care center staff on complex claims/billing inquiries; claim holds, overrides, take backs, corrected claim workflows, coding assistance Critically analyze a situation and escalate issues to the appropriate internal team; meticulously following up to ensure that the customer is served in a timely fashion Identify issues that occur on a repeated basis and provide feedback to management Act as a subject matter expert for all current and updated resources, ensuring to communicate updates to fellow team members and ensuring understanding Provide support in team chat with questions from team members Remain flexible to take on other duties as assigned