Field Service Technician

<p><strong>Who we are </strong><br><br>Pronto AI is a global leader in commercializing autonomous vehicle (AV) technology, deploying Autonomous Haulage Systems (AHS) that automate operations in mines, quarries, and construction sites worldwide. While much of the industry remains in R&D, we deliver real, production-ready autonomy that is already operating in the field. <br><br>We are on a mission to make mining operations safer, smarter, and more efficient through cutting-edge technology, and we are building toward becoming the world’s first profitable AV technology company.</p>

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<p><strong>About the role</strong> </p>

<p>The Field Service Technician is a hands-on role responsible for the installation, preventive maintenance, and repair of Pronto's autonomous haulage technology across a range of customer mine sites. This position plays a critical role in ensuring successful deployment and optimal performance of Pronto equipment in the field.</p>

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<p><strong>What you’ll do</strong><em><br></em></p>

<ul>

<li><strong>Installation & Deployment</strong>: Installs, commissions, and troubleshoots autonomous retrofit kits on heavy-duty mining equipment at active open-pit sites</li>

<li>Works on customer sites as part of a deployment crew, often as the sole technical presence</li>

<li><strong>Preventive Maintenance</strong>: Carry out scheduled maintenance tasks to ensure system health, reliability, and long-term performance</li>

<li>Monitor and log equipment conditions, identifying signs of wear, degradation, or environmental impact</li>

<li><strong>Troubleshooting & Repair</strong>: Diagnose and repair hardware, software, and connectivity issues in the field</li>

<li><strong>Customer Support</strong>: Serve as the face of Pronto during on-site visits, maintaining professional and responsive communication with customer personnel</li>

</ul>

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<p><strong>What we’re looking for</strong></p>

<ul>

<li>3+ years hands-on experience as a heavy equipment, diesel, automotive technician, avionics, industrial controls, or military/vehicle maintenance technician</li>

<li>Hands-on low-voltage (12/24V DC) electrical work: harness routing, connector termination, crimping, sensor and actuator installation</li>

<li>Able to read and work from wiring diagrams, schematics, and installation drawings</li>

<li>Must be able to mobilize on short notice (24 - 72 hours) and deploy for multi-week rotations, role is ~75% travel</li>

<li>Valid US drivers license </li>

<li>Comfortable with site conditions: extreme heat/cold, dust, altitude, shift work including nights and weekends</li>

<li>Proficient with standard business tools (email, ticketing systems, spreadsheets, documentation platforms, instant messaging, and typical suite platforms)</li>

<li>Makes sound judgment calls independently on site, with limited real-time support and often poor connectivity, and represent the company professionally at customer sites</li>

<li>Strong communicator internally and externally with internal engineering as well as mine site crews.</li>

</ul>

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<p><strong>Why join us</strong></p>

<ul>

<li>Work on real, production-deployed autonomy.</li>

<li>Build technology that directly improves safety, efficiency, and productivity.</li>

<li>Tackle complex challenges in demanding, real-world environments.</li>

<li>Be part of a fast-moving team with high ownership and impact.</li>

<li>See your work deployed and making a difference in the field.</li>

<li>Collaborate closely with experienced engineers and industry operators.</li>

</ul>

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<p><strong>What else you need to know</strong></p>

<p>This is a<strong> field-based role</strong> supporting operations across the United States. Atoms is a company driven by invention and continuous change—we are constantly reimagining our industries, building new products, and refining how we operate. This position requires travel across the U.S. up to 75% of the time. Candidates should be comfortable with frequent travel and a highly mobile work environment.</p>

<p>The base starting rate for this role is<strong> $27.88 - $35.10 per hour.</strong></p>

<p>Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.</p>

<p><strong>Benefits Summary (USA Full-Time Exempt Employees):</strong></p>

<ul>

<li>Medical, Dental, Vision, Disability, and Life Insurance</li>

<li>Flexible Spending Account / Health Savings Account Options</li>

<li>401(k)</li>

<li>Equity</li>

<li>Sick Time, Unlimited Flexible Time Off, and Paid Holidays</li>

<li>Paid Parental Leave </li>

<li>Pre-Tax Commuter Benefit Plan</li>

</ul>

<p>Benefits are subject to change at the company's discretion.<br>Pronto accepts applications on an ongoing basis.</p>

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<p><strong>Ready to join us as we serve those who serve others? </strong></p>

<p><em>#LI-Onsite</em></p>