Proton

Customer Support Advisor

Skopje Full-time On-site

Job Description

About Proton&nbsp;

Join Proton and build a better internet where privacy is the default

Proton was founded in 2014 by scientists from CERN on a simple truth: privacy is a fundamental human right. Since then, we’ve built the world’s largest encrypted email service (Proton Mail) and expanded into Proton VPN, Proton Drive, Proton Pass, and Proton Calendar—tools used by millions globally to protect their freedom, fight censorship, and keep their data safe. In some situations, Proton has literally helped save lives!

We are profitable, independent (no VC control), and selectively hire from the top ~1% of applicants. Our 500+ team members across 50+ countries come from leading organizations and elite academic backgrounds. We move fast, keep hierarchy light, and prioritize impact over optics. If you want to do meaningful work with exceptionally high-caliber people, this is it. Join us and do work you can truly be proud of. Check our open-source projects <a class="_2hGPVj98eZ _2i3C1kYbGa _2kH23qT6kp _1ubuxonXvL _34b3D2vc3e _1NDpvb6wH8 _2wtOC9vc3e _3e11vU6wH8 _0hSAgbHZdu _00uqCY98eZ _3xtjKN0Rl6 _0H9qDF6wH8 _24h04i2Njc _1mT5xdRAKS _0bjKvDcjp5 _0WKd3G4z3T _23rrnHswLo _1UtDYzM7Tp _32C2rk98eZ _0i9AWA0Rl6 _0mm6KQ6wH8 _10n1R5M7Tp _0DCa9DjOvk _3932vv0Rl6 _02cRtH6wH8 _1B4rbIswLo _0clgaMM7Tp _3WzCGijOvk _0NqVRt0Rl6 _3BKYwu6wH8 _3sFUREDGiy _0CMRbkAwSC _2nTuUYWfPD _3ADzdEWfPD _1warJ9WfPD _4scvAwWyeI" href="https://proton.me/community/open-source" data-renderer-mark="true" data-is-router-link="false" data-testid="link-with-safety">here</a>!

The team:

Customer Support is one of the biggest teams in Proton, with around 100 employees. They are here to assist you with any questions, concerns, or issues you may have with all our products, but also payment issues, spam and abuse, social media etc. Our dedicated team is committed to providing our users with the best possible service and ensuring that your experience with our products is a positive one. The team is located in the offices in Skopje and Taipei.&nbsp;

Tech Stack and Tools:

Zendesk, Jira, Confluence. Our Customer Support team actively communicate with our community on our social media channels like Twitter, Reddit, and Instagram.&nbsp;

Impact Opportunities:

Customer Support team impact extends far beyond resolving customer inquiries; they are often the frontline ambassadors of a company, directly interacting with customers and influencing their perception of the brand. The Customer Support team play a key role in gathering valuable feedback and insights from customers. By listening to customer concerns, suggestions, and preferences, they provide valuable data that can be used to improve products, services, and processes. This feedback loop helps businesses make informed decisions and drive continuous improvement, ultimately leading to increased customer satisfaction and business growth.

Also, our Customer Support team members have a lot of career opportunities within the company. They can be a potential fit for other departments such as QA, Engineering, Product, and Marketing.&nbsp;

What you will do:

<ul>

<li>Interact directly with Proton Mail customers to answer questions regarding our services</li>

<li>Help resolve technical support inquiries from customers and maintain the high levels of customer support and satisfaction we are known for</li>

<li>Extensive troubleshooting in order to detect the cause of the issue</li>

<li>Collaborate closely with our developers to improve Proton products based on customer feedback</li>

<li>Helping to test the web and mobile applications on a regular basis to ensure that only a high-quality product is released to our customers</li>

</ul>

What we are looking for:

<ul>

<li>Advanced English (especially in written form) - it is a must</li>

<li>Understanding the concept of end-to-end encryption</li>

<li>You're a problem solver with a positive attitude</li>

<li>You enjoy working mostly onsite in a highly dynamic environment.</li>

<li>You're tech-savvy</li>

<li>You care about digital privacy and you want to make a difference</li>

</ul>

Bonus points for:

<ul>

<li>Experience in Customer Support</li>

<li>Experience with QA testing</li>

<li>A degree in Information Technology or other relevant field&nbsp;</li>

</ul>

What We Offer

<li>

Work that Matters: millions of people trust Proton with their privacy. We answer only to our users — not advertisers, not investors with conflicting agendas, not governments. The work you do here is real, and the impact is measurable. (read more about our impact <a class="_2hGPVj98eZ _2i3C1kYbGa _2kH23qT6kp _1ubuxonXvL _34b3D2vc3e _1NDpvb6wH8 _2wtOC9vc3e _3e11vU6wH8 _0hSAgbHZdu _00uqCY98eZ _3xtjKN0Rl6 _0H9qDF6wH8 _24h04i2Njc _1mT5xdRAKS _0bjKvDcjp5 _0WKd3G4z3T _23rrnHswLo _1UtDYzM7Tp _32C2rk98eZ _0i9AWA0Rl6 _0mm6KQ6wH8 _10n1R5M7Tp _0DCa9DjOvk _3932vv0Rl6 _02cRtH6wH8 _1B4rbIswLo _0clgaMM7Tp _3WzCGijOvk _0NqVRt0Rl6 _3BKYwu6wH8 _3sFUREDGiy _0CMRbkAwSC _2nTuUYWfPD _3ADzdEWfPD _1warJ9WfPD _4scvAwWyeI" href="https://proton.me/about/impact" data-renderer-mark="true" data-is-router-link="false" data-testid="link-with-safety">here</a>)

</li>

<li>

Stock Options: at Proton, we all have the opportunity to be owners of the company. From day one, you have a real stake in what we're building. When Proton wins, you win.

</li>

<li>

Technology: you'll get the right hardware and the right software you need to do your best work.

</li>

<li>

Learning &amp; Development: we invest in your growth because sharp people make us better. Proton is one of the fastest ways to accelerate your career because you'll be thrown into real challenges, with real ownership, from day one.

</li>

<li>

Employee Benefits: your wellbeing isn't an afterthought. We offer strong health coverage, solid retirement options, generous leave, and wellness support so you can bring your best self to work every day

</li>

<li>

In-Person Collaboration: Amazing things happen when passionate, smart, and purposeful people get together in the same room. With offices across Geneva, Zürich, Barcelona, London and more, you'll spend most of your time collaborating face-to-face with people who genuinely care about what they're building

</li>

<li>

Food: Lunch and snacks are on us every day in our offices so you can focus on the work and not on what's for lunch.

</li>

<li>

Transport: getting to the office shouldn't cost you. We cover public transport, bike allowances, or parking, whichever works for you.

</li>

<li>

Flexible Working: you own your schedule. Set hours that work for you and your team — because outcomes matter more than when the clock says you started.

</li>

</ul>

Our Commitment to Diversity and Inclusion

At Proton, we believe diversity drives innovation and strengthens our mission to provide privacy as a default for all. We are committed to fostering an inclusive environment where all individuals, regardless of race, ethnicity, gender, age, sexual orientation, physical ability, or socio-economic background, feel valued and empowered. We strive to create equal opportunities, promote open dialogue, and support continuous learning to ensure every voice is heard and respected.

If you need any extra support or reasonable adjustments during the hiring process, please let your talent partner know.

Candidate Privacy Notice

When you apply for a position, refer a candidate, or are considered for a role at Proton Technologies AG (Proton, we, us, or our), your information is stored in Greenhouse, in accordance with their&nbsp;<a class="external-link" href="https://www.greenhouse.com/privacy-policy">Service Privacy Policy.</a>&nbsp;This information is used to evaluate your suitability for the posted position. We also retain this information for consideration for future roles that you may apply for or that we believe may align with your background and skills.

If we no longer have a legitimate business need to process your information, we will either delete or anonymize it. Should you have any inquiries about how we use or manage your information, or if you wish to access, correct, or delete your data, please contact our privacy team at careers@proton.ch.

Proton does not accept unsolicited resumes from any sources other than directly from candidates. We will not pay a fee for any placement resulting from an unsolicited offer, even if the candidate is subsequently hired by Proton.

To learn more about our privacy policy, please visit&nbsp;<a class="external-link" href="https://boards.eu.greenhouse.io/protongdpr">our privacy policy page</a>.

#LI-Onsite

Frequently Asked Questions

What does the Customer Support Advisor role at Proton involve?

The Customer Support Advisor position at Proton in Skopje is a full-time role. About Proton&nbsp; Join Proton and build a better internet where privacy is the default Proton was founded in 2014 by scientists from CERN on a simple truth: privacy is a fundamental human right.

What skills are required for Customer Support Advisor at Proton?

Key skills for this role include: Rust, AWS, RDS, Git, Jira.

What is the salary for Customer Support Advisor at Proton?

The salary for this position is not publicly listed. You can negotiate during the interview process. Check Glassdoor or Levels.fyi for estimates.

Is the Customer Support Advisor position at Proton remote or on-site?

This position is On-site. The role is based in Skopje.

How do I apply for Customer Support Advisor at Proton?

You can apply for this position directly through the employer's careers page. Click the 'Apply Now' button on this page to be redirected to the original listing. Make sure your resume is ATS-optimized. Use SpotChange's free ATS test to check.

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About This Role

Customer Support Advisor at Proton is a full-time other position in Skopje. Key skills include Rust, AWS, RDS, Git, Jira. Education: Master's Degree preferred. Experience: 3+ years.

This role is classified as on-site and is suitable for mid level-level professionals. Ghost Score 5/100 (Fresh) indicates this listing is very likely active and recently refreshed.

To apply, visit the official application page through the Apply Now button above. SpotChange Jobs provides AI-powered career tools including resume optimization, ATS testing, interview preparation, and salary negotiation assistance.

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