Radicle Health

Manager, Customer Success (Scaled & Digital)

Remote Full-time Remote

Job Description

<div class="content-intro">Radicle Health is a collection of human services software products designed to foster collaboration and innovation, helping organizations better serve their communities. We believe technology plays a crucial role in the success of the human services sector, but no single system can meet the diverse needs of every agency. That’s why we’ve built Radicle Health as a home for mission-driven products that support organizations in delivering essential services. Under one roof, our teams learn from each other, test ideas faster, and think holistically about the individuals and communities we serve.

At Radicle Health, you'll do meaningful work alongside people who genuinely care about our mission, our customers, and each other. Here, you're free to show up as your full self, celebrating wins, having fun, and knowing you're truly part of something bigger. You will have real ownership of your work and your contributions will have a direct impact on our success. We're invested in your growth because when you grow, so do we.</div>About the Job&nbsp;

Radicle Health is looking for a Manager, Customer Success (Scaled and Digital Programs) to lead our scaled customer segment and digital engagement strategy across Customer Success. In this people leadership role, you will manage, coach, and develop the individual contributors who support scaled customers while owning the proactive 1:many engagement programs that help customers adopt our products, realize value, and stay connected to Radicle Health.&nbsp;

You will build and execute a digital strategy that combines timely communications, automated customer journeys, and live programs such as office hours and town halls. Working across our multi-product portfolio, you will create repeatable approaches that extend the reach of Customer Success and improve customer satisfaction, retention, and growth. If you enjoy developing people and translating customer needs into effective programs at scale, we’d love to hear from you.&nbsp;

What You’ll Do&nbsp;

Lead the scaled Customer Success team&nbsp;

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<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;singleLevel&quot;}" data-aria-posinset="3" data-aria-level="1">Own retention and net revenue retention goals for the scaled portfolio, ensuring timely renewals, achievement of growth targets, accurate forecasting, and clear visibility into customer risk and expansion opportunities.&nbsp;</li>

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Own digital strategy and proactive engagement&nbsp;

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<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;singleLevel&quot;}" data-aria-posinset="6" data-aria-level="1">Own the 1:many engagement programs, including office hours, town halls, targeted email campaigns, and other proactive programs aligned to customer needs and lifecycle milestones.&nbsp;</li>

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Measure results and collaborate across teams&nbsp;

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Who You Are&nbsp;

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<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;singleLevel&quot;}" data-aria-posinset="12" data-aria-level="1">Experience leading teams through change in a mission-driven environment, with the ability to support, coach, and motivate team members while ensuring continuity, maintaining team performance, and quality of service for human services organizations.&nbsp;</li>

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<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;singleLevel&quot;}" data-aria-posinset="13" data-aria-level="1">Background building digital or scaled customer success programs, including 1:many and automated communications, using data and feedback to improve outcomes.&nbsp;</li>

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<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;singleLevel&quot;}" data-aria-posinset="15" data-aria-level="1">Strong presentation, facilitation, and writing skills, with the ability to create useful customer communications and facilitate engaging office hours, town halls, or webinars.&nbsp;</li>

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<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;singleLevel&quot;}" data-aria-posinset="16" data-aria-level="1">Proficiency with Salesforce, Hubspot, or another CRM, along with customer success and automation tools for campaign execution, customer insights, and reporting.&nbsp;</li>

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What We Offer&nbsp;

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Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. More information about the salary range specific to your working location and other factors will be shared during the hiring process. &nbsp;<div class="content-conclusion">Radicle Health is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Radicle Health does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy.</div>

Frequently Asked Questions

What does the Manager, Customer Success (Scaled & Digital) role at Radicle Health involve?

The Manager, Customer Success (Scaled & Digital) position at Radicle Health in Remote is a full-time role. <div class="content-intro">Radicle Health is a collection of human services software products designed to foster collaboration and innovation, helping organizations better serve their communities. We believe technology plays a crucial role in the success of the human services sector, but no single system can meet the diverse needs of every agency. That’s why we’ve built Radicle Health as a home for mission-driven products that support organizations in delivering essential services. Under one roof, our teams learn from each other, test ideas faster, and think holistically about the individuals and communities we serve.

What skills are required for Manager, Customer Success (Scaled & Digital) at Radicle Health?

Key skills for this role include: Scala, AWS, Git, Salesforce.

What is the salary for Manager, Customer Success (Scaled & Digital) at Radicle Health?

The salary for this position is not publicly listed. You can negotiate during the interview process. Check Glassdoor or Levels.fyi for estimates.

Is the Manager, Customer Success (Scaled & Digital) position at Radicle Health remote or on-site?

This position is Remote. You can work from anywhere, subject to the employer's remote work policy.

How do I apply for Manager, Customer Success (Scaled & Digital) at Radicle Health?

You can apply for this position directly through the employer's careers page. Click the 'Apply Now' button on this page to be redirected to the original listing. Make sure your resume is ATS-optimized. Use SpotChange's free ATS test to check.

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About This Role

Manager, Customer Success (Scaled & Digital) at Radicle Health is a full-time management position in Remote. Key skills include Scala, AWS, Git, Salesforce. Education: Master's Degree preferred. Experience: 5+ years.

This role is classified as remote and is suitable for manager-level professionals. Ghost Score 5/100 (Fresh) indicates this listing is very likely active and recently refreshed.

To apply, visit the official application page through the Apply Now button above. SpotChange Jobs provides AI-powered career tools including resume optimization, ATS testing, interview preparation, and salary negotiation assistance.

Manager, Customer Success (Scaled & Digital)

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