Restaurant365

Senior Manager, Customer Success

Irvine, CA, Austin, TX, San Francisco Bay Area, CA, Denver, CO Full Time On-site
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Job Description

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too! The Senior Manager, Customer Success is responsible for the overall success of our Enterprise Customers, post implementation. Responsibilities include overseeing and mentoring a team of Enterprise Customer Success Managers, who strive for retention, adoptions, and key metrics such as customer health and NPS. The Senior Manager, Customer Success will work cross-functionally with key teams such as Sales, Customer Experience, CS Operations, Support, Product and Development as the voice of the end user to support success goals.

Frequently Asked Questions

What does the Senior Manager, Customer Success role at Restaurant365 involve?

The Senior Manager, Customer Success position at Restaurant365 in Irvine, CA, Austin, TX, San Francisco Bay Area, CA, Denver, CO is a full time role. Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too! The Senior Manager, Customer Success is responsible for the overall success of our Enterprise Customers, post implementation. Responsibilities include overseeing and mentoring a team of Enterprise Customer Success Managers, who strive for retention, adoptions, and key metrics such as customer health and NPS.

What skills are required for Senior Manager, Customer Success at Restaurant365?

Please refer to the full job description for required skills and qualifications.

What is the salary for Senior Manager, Customer Success at Restaurant365?

The salary for this position is not publicly listed. You can negotiate during the interview process. Check Glassdoor or Levels.fyi for estimates.

Is the Senior Manager, Customer Success position at Restaurant365 remote or on-site?

This position is On-site. The role is based in Irvine, CA, Austin, TX, San Francisco Bay Area, CA, Denver, CO.

How do I apply for Senior Manager, Customer Success at Restaurant365?

You can apply for this position directly through the employer's careers page. Click the 'Apply Now' button on this page to be redirected to the original listing. Make sure your resume is ATS-optimized. Use SpotChange's free ATS test to check.

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About This Role

Senior Manager, Customer Success at Restaurant365 is a full time management position in Irvine, CA, Austin, TX, San Francisco Bay Area, CA, Denver, CO. Education: Master's Degree preferred. Experience: 5+ years.

This role is classified as on-site and is suitable for senior-level professionals. Ghost Score 20/100 (Probably Active) indicates this listing is probably active with recent employer engagement.

To apply, visit the official application page through the Apply Now button above. SpotChange Jobs provides AI-powered career tools including resume optimization, ATS testing, interview preparation, and salary negotiation assistance.