Ro

Staff Software Engineer/Tech Lead, Patient Experience

New York, NY Full-time On-site
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Job Description

Join Tech @ Ro to build the future of healthcare, from the ground up!

At Ro, we believe that when people achieve their health goals, they can achieve their life goals. The highest-leverage way to move society forward is to give people their health, and the current healthcare system isn’t built to do that. It was built to bill, not to serve patients.

We’re building a new system. One where the patient is in control. One designed from scratch for the digital age.

At Ro, technology isn’t just a function… It's core to how we deliver care. We’ve built a vertically integrated healthcare platform that connects telehealth, diagnostics, pharmacy, and logistics into a seamless, end-to-end experience for millions of patients.

…and we’re just getting started. As part of Tech @ Ro, you’ll work on systems that operate at scale, with an opportunity to:

Solve complex, high-concurrency problems across a full-stack platform

Build and ship quickly with tight feedback loops and real-world impact

Own systems end-to-end, from architecture to production performance

Work alongside experienced operators, technical leaders, and clinicians

Help define how modern healthcare should be delivered

We’re a performance-driven team with a strong sense of ownership and urgency. We move fast, learn quickly, and hold a high bar for what we build, and do so with a big heart — because patients depend on it.

If you’re motivated by impact, scale, and the chance to help lead the patient revolution, come build with us. The Role:

As a Staff Software Engineer/Tech Lead on our Patient Experience team, you’ll serve as a technical and architectural leader for the systems that help patients discover, start, and continue their care with Ro. You'll be responsible for the patient-facing platform that supports patients taking the first steps in their patient journey - and the second, and the tenth, and the 100th. Rather than building one-off experiments, you’ll design the architecture and technical foundations that allow us to continuously iterate on and personalize intake for patients as we learn more about their needs. You’ll serve as a strong technical partner to our Growth and Clinical teams, helping translate patient and business needs into thoughtful, scalable technical solutions. Patient Experience operates across a highly visible and interconnected part of the patient journey, partnering closely with engineering, product, design, and data to translate complex clinical information across systems into clear, intuitive next steps for patients. You’ll bring the systems thinking and technical leadership needed to connect decisions across domains, translate shared goals into cohesive, scalable patient experiences, drive patient and growth outcomes, and raise the team’s architectural and technical bar.

Frequently Asked Questions

What does the Staff Software Engineer/Tech Lead, Patient Experience role at Ro involve?

The Staff Software Engineer/Tech Lead, Patient Experience position at Ro in New York, NY is a full-time role. Join Tech @ Ro to build the future of healthcare, from the ground up! At Ro, we believe that when people achieve their health goals, they can achieve their life goals. The highest-leverage way to move society forward is to give people their health, and the current healthcare system isn’t built to do that. It was built to bill, not to serve patients. We’re building a new system. One where the patient is in control. One designed from scratch for the digital age. At Ro, technology isn’t just a function… It's core to how we deliver care. We’ve built a vertically integrated healthcare platform that connects telehealth, diagnostics, pharmacy, and logistics into a seamless, end-to-end experience for millions of patients. …and we’re just getting started.

What skills are required for Staff Software Engineer/Tech Lead, Patient Experience at Ro?

Key skills for this role include: Scala, Git.

What is the salary for Staff Software Engineer/Tech Lead, Patient Experience at Ro?

The salary for this position is not publicly listed. You can negotiate during the interview process. Check Glassdoor or Levels.fyi for estimates.

Is the Staff Software Engineer/Tech Lead, Patient Experience position at Ro remote or on-site?

This position is On-site. The role is based in New York, NY.

How do I apply for Staff Software Engineer/Tech Lead, Patient Experience at Ro?

You can apply for this position directly through the employer's careers page. Click the 'Apply Now' button on this page to be redirected to the original listing. Make sure your resume is ATS-optimized. Use SpotChange's free ATS test to check.

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About This Role

Staff Software Engineer/Tech Lead, Patient Experience at Ro is a full-time engineering position in New York, NY. Key skills include Scala, Git. Education: Master's Degree preferred. Experience: 7+ years.

This role is classified as on-site and is suitable for staff-level professionals. Ghost Score 20/100 (Probably Active) indicates this listing is probably active with recent employer engagement.

To apply, visit the official application page through the Apply Now button above. SpotChange Jobs provides AI-powered career tools including resume optimization, ATS testing, interview preparation, and salary negotiation assistance.