About the role  We are looking for an experienced UX Researcher to join our team on a permanent full-time basis.  The UX and Customer Experience Researcher plays a critical role in enhancing customer engagement and experiences by applying human-centred design principles to assess and improve products, services and customer journeys. Working closely with product teams, analytics, technology, and service managers, you will identify research initiatives, uncover customer and user pain points, and drive meaningful product and experience enhancements.   Conduct customer research across products, services and customer journeys to identify opportunities to improve customer satisfaction and customer experiences.  Define research questions and select appropriate research methods, including surveys, customer interviews and usability testing. Apply human-centred design thinking methodology to assess customer behaviours and translate insights into meaningful customer, service, and product improvements.  Collaborate with product teams and stakeholders across analytics, technology and service management to identify research needs and customer pain points.  Develop strategic research activities and insights to answer key business questions effectively and efficiently.  Communicate critical customer, user and experience issues to stakeholders and leadership.