How You’ll Make an Impact: As a General Manager, Environmental Services (EVS) , you will provide strategic and operational leadership for environmental services within a healthcare, research facility environment. You will be responsible for driving service excellence, maintaining regulatory compliance, ensuring the highest standards of cleanliness, and fostering strong client relationships while leading a high-performing team. As a General Manager, Environmental Services (EVS), you will: Environmental Services Operations • Provide leadership and oversight of Environmental Services (EVS) operations, ensuring the highest standards of cleanliness, safety, and customer satisfaction. • Ensure compliance with infection prevention and control (IPAC) requirements, accreditation standards, and client policies and procedures. • Lead quality assurance programs, audits, inspections, and continuous improvement initiatives to maintain operational excellence. • Collaborate with healthcare and research facility stakeholders to support operational and service objectives. • Monitor operational performance and implement strategies to improve productivity, quality, and efficiency. Business & Financial Acumen • Develop innovative business solutions to support operational effectiveness and continuous growth. • Build, manage, and analyze budgets and P&L statements. • Achieve financial objectives through analysis of key performance indicators and operational metrics. • Identify opportunities for service enhancements, efficiencies, and business development. • Manage labour, supply, and operating costs while maintaining service excellence. Client Relationships & Contract Management • Build and maintain strong client relationships based on trust, partnership, and responsiveness. • Develop business strategies aligned with current and emerging client needs. • Ensure contractual commitments, service level agreements (SLAs), and performance standards are achieved. • Conduct regular business reviews, compliance audits, and performance assessments. • Act as the primary point of contact for client concerns, escalations, and strategic planning initiatives. People Leadership • Lead by example and foster a culture of accountability, engagement, and continuous improvement. • Recruit, develop, coach, and retain high-performing teams. • Support the full employee lifecycle including recruitment, onboarding, training, performance management, and succession planning. • Maintain positive employee and labour relations in a unionized environment where applicable. • Provide effective workforce planning and daily operational oversight. Culture & Compliance • Foster a strong health and safety culture for employees, clients, patients, and visitors. • Ensure all operations comply with corporate policies, regulatory requirements, and client standards. • Champion diversity, equity, inclusion, and belonging initiatives. • Drive innovation and continuous improvement across all areas of responsibility. • Embody Sodexo's values of Service Spirit, Spirit of Progress, and Team Spirit.