SENIOR MANAGER, FINANCIAL OPERATIONS Level: M3
Location: Remote | Canada
Reports To: Jason Hunt | Director, Accounting Type: Permanent | Full-Time ABOUT SOLINK At Solink, our mission is to safeguard what matters most. We provide businesses with the tools to know sooner and act faster by transforming video security into real-time operational insights. Our cloud-based platform integrates seamlessly with your existing cameras and systems, turning them into intelligent sensors that detect and interpret key moments. This empowers teams to make data-driven decisions, enhance security, and improve operational efficiency. Trusted by over 35,000 locations across 60+ countries - including brands like McDonald’s and JYSK - Solink delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential threats. We're growing rapidly, earning industry recognition, and scaling with purpose. We’ve been recognized by Deloitte’s Fast 50™ and Fast 500™, Business Intelligence Group, and as one of Ottawa’s Best Places to Work. And we’re just getting started! ABOUT THE ROLE We're looking for a Senior Manager, Financial Operations to lead our Procure-to-Pay (P2P) and Order-to-Cash (O2C) functions. This role owns the end-to-end processes of vendor payments, employee expense management, customer invoicing, and collections — critical functions given our hardware-enabled SaaS model, where hardware fulfillment, inventory-related vendor payments, and recurring SaaS billing all intersect. You'll report to the Director of Accounting and manage a team responsible for these processes across our global organization. WHAT YOU’LL DO PROCURE-TO-PAY - Oversee the full P2P cycle: purchase orders, vendor invoice processing, approvals, and payment runs. - Manage vendor relationships and resolve escalated payment or billing disputes. - Ensure proper controls and approval workflows are in place and followed across all entities. - Oversee employee expense reimbursement processes and policy compliance. - Partner with FP&A and Accounting on accrual accuracy for open POs and unbilled receipts. ORDER-TO-CASH - Oversee the full O2C cycle: customer invoicing, collections, cash application, and dispute resolution. - Monitor AR aging and drive collections efforts to minimize DSO (days sales outstanding). - Help drive invoice process improvements through automations. - Ensure invoicing accuracy for both hardware shipments and recurring SaaS subscription billing. - Partner with Sales and Legal on contract terms that impact billing and collections. - Support customer credit risk assessment. LEADERSHIP & CROSS-FUNCTIONAL - Manage, coach, and develop the P2P and O2C team members. - Partner with the Tax & Treasury Specialist to provide accurate, timely inputs (AP/AR timing) for short-term cash flow forecasting. - Partner with Accounting on month-end close activities related to AP/AR, ensuring accurate cutoff. - Identify and lead process improvement and automation initiatives across P2P and O2C workflows. - Maintain and enforce internal controls across both functions. - Report on key operational metrics (DSO, DPO, aging, exception rates) to finance leadership. WHAT YOU BRING MUST-HAVE - Bachelor's degree in Accounting, Finance, or Business. - 5-8 years of experience in accounting or finance operations, including at least 1-2 years in a supervisory capacity. - Strong understanding of P2P and O2C processes and controls. - Experience managing AP and AR functions. - Experience leading systems or process automation projects in AP/AR. - Strong ERP experience (e.g., NetSuite). - Proven ability to manage, coach, and develop a team. - Strong analytical skills, with comfort reporting on operational KPIs. - Excellent communication and vendor/customer relationship management skills. - Comfortable using AI tools to support invoice processing review, collections prioritization, and reporting automation. PREFERRED EXPERIENCE - Experience in a hardware-enabled SaaS or hybrid hardware/software business. - Experience with multi-entity, multi-currency P2P/O2C operations. - Experience with billing/collections tools. SECURITY REQUIREMENTS - Candidates must undergo a criminal records check upon hire; - Be a Canadian Citizen (dual citizens included), or eligible to work in Canada; - Be willing to comply with Solink’s own security policies and standards. COMPENSATION The salary range for this role is $$130,000 - $150,000CAD. We determine compensation based on the experience, skills, and impact you bring to the role. OUR VALUES We do things the Solink way: - Act with URGENCY – Our customers move fast, so we do too. - Deliver with QUALITY – We sweat the details and hold a high bar. - Win with TEAM – No egos. Just outcomes, built together. - Lead with TRUST – We earn it through clarity, consistency, and care. These aren’t just words—they shape how we hire, lead, and grow. WHY SOLINK? We’re not just building tech - we’re building a place where great people do great work. - Clarity and trust: Where the role allows, we support flexibility in how and where work gets done - and we’re upfront about what’s required. - Meaningful equity: Every full-time, permanent employee has a stake in our growth. - Comprehensive benefits: Fully paid health & dental (no waiting period) + $500 health spending account. - Wellness support: Monthly reimbursement for fitness, wellness, or mental health programs. - Growth through merit: Advancement is based on contribution, initiative, and the ability to raise the bar - together. - Candid culture: Clear expectations, honest feedback, and no politics. - Social connection: From So-learns to Solink-o and So-lunches, we stay connected in ways that actually feel fun. WHAT TO EXPECT FROM THE HIRING PROCESS We respect your time and value transparency. Here’s a general idea of what to expect: 1. Intro call with our Talent Team 2. Interview with the Hiring Manager 3. Role-relevant task or case (if applicable) 4. Final interviews with cross-functional team members 5. Reference Checks 6. Offer & onboarding 🎉 PLEASE NOTE: THIS IS SUBJECT TO CHANGE AT ANY POINT IN THE RECRUITMENT PROCESS BASED ON THE NEEDS OF THE BUSINESS. HOW TO APPLY Submit your resume and a short cover letter via our [Careers Page] https://solink.com/careers/. Let us know what excites you about this role, and how you’d help move Solink forward. NOTICE: SOLINK USES ARTIFICIAL INTELLIGENCE (AI) TO SCREEN, ASSESS, AND/OR SELECT CANDIDATES FOR THIS POSITION. SOLINK IS AN EQUAL OPPORTUNITY EMPLOYER. WE’RE COMMITTED TO BUILDING A DIVERSE AND INCLUSIVE WORKPLACE. IF YOU REQUIRE ACCOMMODATION DURING THE SELECTION PROCESS, PLEASE LET US KNOW.