Total Experience Expected: 04-08 years Mandatory Requirements: Educational background or initial exposure in IT, Computer Science, or related Language Skills: French: Fluent (Read/Speak/Write) – Essential for daily communication with stakeholders and analyzing technical runbooks. English : Working proficiency High learning agility, autonomous learning and continuous skill development Strong curiosity and a methodical troubleshooting mindset. Good functional knowledge and business acumen Desirable Requirements: Basic SQL Knowledge: Ability to run simple database queries to investigate data anomalies during ticket analysis. Retail & Supply Chain Exposure: Prior exposure to Retail, Supply Chain functional processes Technical Environment Familiarity: Basic familiarity with IT support concepts and ticketing tools (e.g., Jira), analytical skills. Key Responsibilities: Log, categorize, prioritize, analyze, and track L1 support tickets and operational alerts through resolution. Perform initial root-cause analysis of supply chain application incidents, data inconsistencies, and business error codes using logs and existing workflows. Resolve incidents using available runbooks and escalate complex or undocumented issues to L2/L3 with clear diagnostic findings. Contribute to the development and maintenance of SOPs and the knowledge base.