For this position, we are looking for a Service Delivery Manager  who can assist one of our clients - world’s leading and largest graduate business school. Responsibilities: Manage end-to-end application development, maintenance and support services, ensuring timely delivery and quality standards. Lead and manage offshore development teams in India, including developers, technical leads and QA engineers. Oversee the software development lifecycle (SDLC), including requirements, development, testing, deployment and production support. Coordinate application releases, UAT, deployment schedules and post-release support. Act as the primary contact, managing stakeholders, managing communications, expectations and escalations. Monitor delivery performance, SLAs, KPIs, project timelines and resource utilisation. Drive delivery governance, risk management and continuous improvement across development processes. Manage service transition, knowledge transfer, offshore team mobilisation and delivery processes. Manage resource allocation, team capacity, skills development and delivery coverage to ensure the offshore team can meet evolving business and project demands. Identify and manage delivery risks, dependencies and technical challenges, ensuring compliance with client's security, application development and operational requirements. Build strong working relationships with client and internal delivery teams across Singapore and India, ensuring alignment on priorities, expectations and delivery outcomes. Contribute to application development transitions, offshore delivery model implementation, outsourcing initiatives and RFP/RFI or tender activities as required.