SOUM

CX Escalation Specialist

Cairo Remote, Full-time On-site
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Job Description

About Us

Soum is on a mission to revolutionise e-commerce in the MENA region and beyond by building the most convenient and trustworthy re-commerce marketplace in the region. We're reshaping how C2C marketplaces operate, making buying and selling second-hand products seamless and reliable. Since our launch in July 2021, Soum has become one of the fastest-growing startups in the region, achieving rapid expansion in both our team and product offerings. In recognition of our impact and growth, we are proud to have been named one of the Top 10 LinkedIn Startups in Saudi Arabia for 2024.

Job Overview

Own customer support tickets from creation through resolution, ensuring timely, accurate, and professional handling of every case. Deliver high-quality support by resolving customer issues efficiently, maintaining clear communication throughout the process, documenting interactions accurately, and collaborating with internal teams when escalation is required to provide the best possible customer experience.

Frequently Asked Questions

What does the CX Escalation Specialist role at SOUM involve?

The CX Escalation Specialist position at SOUM in Cairo is a remote, full-time role. About Us: Soum is on a mission to revolutionise e-commerce in the MENA region and beyond by building the most convenient and trustworthy re-commerce marketplace in the region. We're reshaping how C2C marketplaces operate, making buying and selling second-hand products seamless and reliable. Since our launch in July 2021, Soum has become one of the fastest-growing startups in the region, achieving rapid expansion in both our team and product offerings. In recognition of our impact and growth, we are proud to have been named one of the Top 10 LinkedIn Startups in Saudi Arabia for 2024. Job Overview Own customer support tickets from creation through resolution, ensuring timely, accurate, and professional handling of every case.

What skills are required for CX Escalation Specialist at SOUM?

Key skills for this role include: Rust, Scala, API.

What is the salary for CX Escalation Specialist at SOUM?

The salary for this position is not publicly listed. You can negotiate during the interview process. Check Glassdoor or Levels.fyi for estimates.

Is the CX Escalation Specialist position at SOUM remote or on-site?

This position is On-site. The role is based in Cairo.

How do I apply for CX Escalation Specialist at SOUM?

You can apply for this position directly through the employer's careers page. Click the 'Apply Now' button on this page to be redirected to the original listing. Make sure your resume is ATS-optimized. Use SpotChange's free ATS test to check.

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About This Role

CX Escalation Specialist at SOUM is a remote, full-time other position in Cairo. Key skills include Rust, Scala, API. Education: Master's Degree preferred. Experience: 3+ years.

This role is classified as on-site and is suitable for mid level-level professionals. Ghost Score 20/100 (Probably Active) indicates this listing is probably active with recent employer engagement.

To apply, visit the official application page through the Apply Now button above. SpotChange Jobs provides AI-powered career tools including resume optimization, ATS testing, interview preparation, and salary negotiation assistance.