Spotify

Product Manager - Customer Service Platform

London Permanent On-site
Apply Now →
Job Description

The Subscriptions Mission builds and evolves Spotify’s subscription products and marketplace experiences to drive sustainable user and revenue growth globally. We focus on awareness, acquisition, activation, retention, and monetization strategies that help users unlock the full value of Spotify while enabling the business to scale efficiently and responsibly.

Spotify's Customer Service Platform powers interactions between our users and support teams. As a Product Manager, you will shape the tools, channels, and foundational APIs that enable our advisors to deliver fast, effective, and empathetic support at scale.

You’ll help improve the advisor experience through intelligent tooling, define how customers reach support across channels, and strengthen the API layer underpinning our service ecosystem. Your work will bring platform thinking together with real human impact, helping our advisors do their best work and improving how users experience Spotify support.

Frequently Asked Questions

What does the Product Manager - Customer Service Platform role at Spotify involve?

The Product Manager - Customer Service Platform position at Spotify in London is a permanent role. The Subscriptions Mission builds and evolves Spotify’s subscription products and marketplace experiences to drive sustainable user and revenue growth globally. We focus on awareness, acquisition, activation, retention, and monetization strategies that help users unlock the full value of Spotify while enabling the business to scale efficiently and responsibly. Spotify's Customer Service Platform powers interactions between our users and support teams. As a Product Manager, you will shape the tools, channels, and foundational APIs that enable our advisors to deliver fast, effective, and empathetic support at scale.

What skills are required for Product Manager - Customer Service Platform at Spotify?

Key skills for this role include: API.

What is the salary for Product Manager - Customer Service Platform at Spotify?

The salary for this position is not publicly listed. You can negotiate during the interview process. Check Glassdoor or Levels.fyi for estimates.

Is the Product Manager - Customer Service Platform position at Spotify remote or on-site?

This position is On-site. The role is based in London.

How do I apply for Product Manager - Customer Service Platform at Spotify?

You can apply for this position directly through the employer's careers page. Click the 'Apply Now' button on this page to be redirected to the original listing. Make sure your resume is ATS-optimized. Use SpotChange's free ATS test to check.

Similar Jobs

Werkstudent (m/w/d) Vertrieb & Sales – eHealth Software Berlin 1. - samedi GmbH · Berlin Can't see a role for you? We always want to hear from like-minded people, apply here to keep your CV on file! 100Percentgroup · Manchester, Greater Manchester Partner & Projektmanager Fußballmarketing (m/w/d) | Duales Studium MA 11+ · Hamburg, Germany $1,300 - $1,500/year Verkäufer (m/w/d) für unseren Store in Berlin 15 Avantgarde Gesellschaft für Kommunikation mbH · Store Berlin Tauentzienstr. Verkäufer (m/w/d) für unseren Store in Stuttgart 15 Avantgarde Gesellschaft für Kommunikation mbH · Store Stuttgart Königstr. Verkäufer (m/w/d) für unseren IQOS-Store in Frankfurt 15 Avantgarde Gesellschaft für Kommunikation mbH · Store Frankfurt Zeil

Explore More

More Product Jobs All Spotify Jobs Jobs in London DevOps & Cloud Jobs

Get Hired Faster with SpotChange

AI resume analysis, ATS testing, interview prep, salary insights and more.

Open SpotChange Dashboard

About This Role

Product Manager - Customer Service Platform at Spotify is a permanent devops & cloud position in London. Key skills include API. Education: Master's Degree preferred.

This role is classified as on-site and is suitable for manager-level professionals. Ghost Score 20/100 (Probably Active) indicates this listing is probably active with recent employer engagement.

To apply, visit the official application page through the Apply Now button above. SpotChange Jobs provides AI-powered career tools including resume optimization, ATS testing, interview preparation, and salary negotiation assistance.