Job Summary The Case Manager I - Workforce Development provides integrated, healing-centered case management services to participants across all three cohort tracks of the Digital Technology Workforce Development Program: a women’s healing-centered cohort, a co-ed cohort including justice-experienced adults and individuals with histories of homelessness, and a transitional age youth cohort (ages 18–30). Essential Duties and Responsibilities Key Areas of Responsibility: Conduct comprehensive, trauma-informed intake assessments and develop individualized, goal-oriented service plans for each participant across all three cohort tracks, identifying both barriers and strengths. Provide ongoing, individualized case management through regular one-on-one meetings, check-ins, and responsive outreach, maintaining meaningful contact with every participant across all three cohorts. Provide advocacy and linkage to needed or supportive services and resources including mental health services, rental assistance, food access, benefits enrollment, re-entry legal aid, childcare, immigration legal services, and transportation. Respond to urgent requests for assistance from participants and manage crisis response across multiple population types with appropriate clinical judgment, safety planning, and coordination with licensed mental health and crisis staff. Essential Duties: Participate in and help facilitate regular multi-disciplinary case conferences with the Program Manager, Career Coach, and an expanded network of specialists including: youth development counselors, licensed mental health clinicians, gang intervention and street outreach counselors, re-entry case managers, probation liaisons, TAY housing specialists, and other SJC program staff. Work closely with re-entry case managers, probation officers, and legal service providers to ensure justice involved participants receive coordinated support that addresses both reintegration needs and workforce development goals. Maintain accurate, timely, and comprehensive case notes and participant records across all three cohort tracks in SJC’s data management systems. Ensure compliance with program, agency, and funder requirements related to client data, confidentiality, and documentation standards. Other duties and responsibilities may be assigned. The duties and responsibilities listed are designed to provide typical examples of the work performed; not all duties and responsibilities assigned are included here, nor is it expected that all similar positions will be assigned every duty and responsibility.