ABOUT THE ROLE The Skid Row Care Campus is a comprehensive, low-barrier service center providing individuals experiencing homelessness with access to hygiene facilities, case management, health and behavioral health services, and connections to housing and other essential resources. The Campus offers a safe, welcoming, and trauma-informed environment that promotes dignity, stability, and pathways to long-term housing. The Client Support Specialist (CSS) Lead is a hands-on working lead who coordinates shift-level CSS assignments and coverage while remaining actively engaged with participants in the courtyard, common areas, and other participant-facing spaces. WHAT YOU’LL DO Coordinate daily CSS assignments, coverage, shift briefings, handoffs, and participant-service priorities. Model proactive, trauma-informed participant engagement and help participants connect to campus and community resources. Support warm handoffs, appointments, follow-up, navigation, and coordination with Case Management and ICMS staff. Coach CSS staff, reinforce role boundaries and documentation expectations, and coordinate with Safety when concerns require additional support.