Swapcard

Head of Customer Account Management

Remote Canada Full-time Hybrid
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Job Description

Our Mission

Swapcard is the leading AI-powered event platform designed to drive revenue growth and foster meaningful connections at in-person and hybrid events. We recognize the importance of teamwork in successful events; that's why Swapcard is fueled by a team of innovators who are passionate about helping organizers build future-proof events. Our Vision

At Swapcard, we believe in the power of meaningful connections. This belief fuels our commitment to pioneering modern solutions that empower organizers to create engaging event experiences. Guided by our commitment to excellence and collaboration, we aim to redefine the landscape of event technology, setting new standards for engagement, accessibility, and impact. Our Beliefs

At Swapcard, diversity is at the core of our success. With 42 nationalities represented among our 180+ team members, we champion diversity as a catalyst for creativity, collaboration, and unparalleled innovation. We believe that by embracing a multitude of backgrounds, cultures, and viewpoints, we can truly understand and cater to the needs of our global community of event organizers and participants.

Our full remote opportunities empower our team to thrive, no matter where they are in the world, fostering a culture of flexibility and inclusion. Swapcard is the platform behind some of the largest trade shows, conferences and association events in the world, and our Customer Account Managers own the relationship with the organisers who run them.

We're investing in the next stage of that relationship: growth. Our clients don't run one event — they run portfolios, sometimes more than a hundred events, each with its own calendar, its own team and its own decision points. Growing alongside them at that scale is a discipline in its own right: a repeatable motion, a shared qualification standard, and a rhythm built around the client's event cycle rather than our fiscal quarters.

The CAM team sits inside our Customer organisation, alongside Solution Design, Implementation and Support. Whoever leads it works shoulder to shoulder with the teams that scope, deliver and support everything the CAMs sell.

Today, two team leads run the CAM function reporting directly into leadership. As we accelerate the growth motion, we want a single senior leader to bring that work together — someone who builds the playbook with the team, coaches them on live calls, and holds a clear analytical view of where the opportunity sits. That's the role.

Frequently Asked Questions

What does the Head of Customer Account Management role at Swapcard involve?

The Head of Customer Account Management position at Swapcard in Remote Canada is a full-time role. Our Mission Swapcard is the leading AI-powered event platform designed to drive revenue growth and foster meaningful connections at in-person and hybrid events. We recognize the importance of teamwork in successful events; that's why Swapcard is fueled by a team of innovators who are passionate about helping organizers build future-proof events. Our Vision At Swapcard, we believe in the power of meaningful connections. This belief fuels our commitment to pioneering modern solutions that empower organizers to create engaging event experiences. Guided by our commitment to excellence and collaboration, we aim to redefine the landscape of event technology, setting new standards for engagement, accessibility, and impact. Our Beliefs At Swapcard, diversity is at the core of our success.

What skills are required for Head of Customer Account Management at Swapcard?

Key skills for this role include: RDS, IOS.

What is the salary for Head of Customer Account Management at Swapcard?

The salary for this position is not publicly listed. You can negotiate during the interview process. Check Glassdoor or Levels.fyi for estimates.

Is the Head of Customer Account Management position at Swapcard remote or on-site?

This position is Hybrid. Expect a combination of office and remote work, typically based in Remote Canada.

How do I apply for Head of Customer Account Management at Swapcard?

You can apply for this position directly through the employer's careers page. Click the 'Apply Now' button on this page to be redirected to the original listing. Make sure your resume is ATS-optimized. Use SpotChange's free ATS test to check.

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About This Role

Head of Customer Account Management at Swapcard is a full-time management position in Remote Canada. Key skills include RDS, IOS. Education: Master's Degree preferred.

This role is classified as hybrid and is suitable for manager-level professionals. Ghost Score 20/100 (Probably Active) indicates this listing is probably active with recent employer engagement.

To apply, visit the official application page through the Apply Now button above. SpotChange Jobs provides AI-powered career tools including resume optimization, ATS testing, interview preparation, and salary negotiation assistance.