As a Service Co-Ordinator, you will: Plan and coordinate field service activities to ensure efficient service delivery. Schedule maintenance, repair, and service visits across the engineering team. Allocate work orders and resources to field service engineers. Coordinate engineers, parts, and equipment to meet operational requirements. Act as a key point of contact for customers, providing timely updates and support. Ensure contractual Service Level Agreements (SLAs) are achieved and maintained. Maintain accurate records across service management and customer systems. Support the wider Service team in delivering a professional and efficient customer experience. Key Responsibilities Service Coordination Schedule planned maintenance, repairs, and reactive service visits. Allocate work orders to field service engineers based on availability, location, and priority. Coordinate technicians, parts, and equipment to support service delivery. Ensure preventative maintenance activities and RCD testing are completed in line with annual schedules. Customer Service Respond promptly and professionally to customer enquiries. Keep customers informed regarding service progress and upcoming visits. Share completed service reports and documentation with customers. Manage customer expectations and provide excellent service at all times. Support achievement of contractual SLA requirements. Administration Raise, manage, and close service tasks across internal and customer systems. Update service trackers for planned preventative maintenance, commissioning activities, and fault tickets. Confirm parts availability and dispatch prior to scheduling work. Maintain accurate service records and documentation. Weekly Activities Add commissioned assets and service agreements into company systems. Follow up outstanding actions with third-party suppliers and contractors. Review and manage overdue or incomplete service tickets. Complete customer-specific administrative tasks, including billing activities where required. What We Offer Opportunity to work within a growing and innovative smart mobility and EV charging business. Career development opportunities within a global organisation. Supportive and collaborative team environment. Ongoing training and professional development. Hybrid working opportunities and flexible working arrangements where appropriate. 25 days holiday plus bank holidays Day off for your birthday Employer contribution pension Perkbox discounts 9 - 5 business hours, 30 minute lunch, hybrid working options