TechSur is looking for an IT Analyst what will assist in the day-to-day administration, maintenance, and support of the organization's enterprise collaboration platforms. This role is ideal for a motivated individual looking to grow their skills in multitude of IT applications directly related to the operational success of the program. The successful candidate will also possess strong customer service skills, ensuring end users receive prompt, professional, and effective support. Key Responsibilities: Assist in the administration and maintenance of SharePoint Online and/or SharePoint On-Premises environments Create and manage SharePoint sites, libraries, lists, and permissions Troubleshoot and resolve Windows and OneDrive Issues. Investigate and correct permission misconfigurations at the site, library, folder, and file level Provide excellent customer service when working with end users to identify and resolve access-related and general SharePoint issues in a timely and professional manner Serve as a friendly and knowledgeable point of contact for SharePoint-related support requests, ensuring a positive experience for all users Assist with user account management, access control, and security group assignments Help monitor system performance, storage, and usage reports Create and maintain basic documentation, guides, and training materials for end users Collaborate with IT team members on Microsoft 365 integrations (Teams, OneDrive, Power Automate) Participate in testing updates, patches, and new features before deployment Escalate complex issues to senior administrators as needed Follow up with end users after issue resolution to ensure satisfaction and confirm problems have been fully addressed