Are you a motivated leader who’s passionate about developing people, delivering outstanding customer service, and driving operational excellence? If you thrive in a fast-paced, problem-solving environment—Truck Centers, Inc. wants to meet you! Why Join Truck Centers, Inc.? As a family-owned dealership that's dedicated to Driving America Forward through our extraordinary people, we’ve built a reputation for being industry leaders in both service and culture. As our next Service Manager in South Bend, IN , you’ll lead a dedicated team of technicians and office staff, ensuring every customer receives top-tier service throughout the repair process. We are offering relocation assistance for this position if needed!  What You'll Do: Lead Daily Operations Manage day-to-day operations of the service department to keep things running efficiently. Oversee department payroll and ensure accuracy in timekeeping. Ensure compliance with company policies and OEM standards. Monitor the condition of shop tools, equipment, and vehicles. Coach, Mentor & Develop the Team Support, train, and guide technicians and office personnel in their roles. Host bi-weekly team huddles to align on updates, expectations, and improvements. Lead onboarding, training, and development plans for new and current team members. Handle performance reviews, attendance management, and team accountability. Drive Customer Satisfaction Ensure timely and professional communication with every customer. Resolve service concerns promptly and professionally. Collaborate with Parts and Sales to provide a seamless customer experience. Oversee warranty and policy claim processes and serve as a liaison with factory reps. Build relationships with current and prospective customers through regular visits. Optimize Processes & Efficiency Evaluate and improve workflow and repair cycle times. Partner with our Continuous Improvement Coordinator (CIC) to enhance department performance. Conduct market research to stay competitive in labor rates, compensation, and services. Ensure safety standards and compliance procedures are always met. Contribute to Business Growth Set and achieve monthly service goals. Support Elite Support initiatives and participate in the Change Management Team (CMT). Stay current on OEM updates, industry trends, and training opportunities. Look for ways to grow our service offerings and customer base.