TTEC Digital

NICE AI Senior Consultant (Cognigy)

Manila Full-Time On-site
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Job Description

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. The NICE AI Senior Consultant is responsible for the development, testing and delivery of the NICE CXone AI software platform. This is a hands-on, technical role for resources skilled in technical development experience. You will be tasked to implement the NICE Proactive AI Agent, Cognigy and Omilia software. Technical experience with various call center technologies including NICE CXone, IVR/ACD, VoIP, Email, SMS, and Chat systems will be beneficial. Key responsibilities include the development of the NICE Cognigy and Proactive AI product and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment.

Frequently Asked Questions

What does the NICE AI Senior Consultant (Cognigy) role at TTEC Digital involve?

The NICE AI Senior Consultant (Cognigy) position at TTEC Digital in Manila is a full-time role. At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. The NICE AI Senior Consultant is responsible for the development, testing and delivery of the NICE CXone AI software platform. This is a hands-on, technical role for resources skilled in technical development experience. You will be tasked to implement the NICE Proactive AI Agent, Cognigy and Omilia software. Technical experience with various call center technologies including NICE CXone, IVR/ACD, VoIP, Email, SMS, and Chat systems will be beneficial.

What skills are required for NICE AI Senior Consultant (Cognigy) at TTEC Digital?

Key skills for this role include: Git.

What is the salary for NICE AI Senior Consultant (Cognigy) at TTEC Digital?

The salary for this position is not publicly listed. You can negotiate during the interview process. Check Glassdoor or Levels.fyi for estimates.

Is the NICE AI Senior Consultant (Cognigy) position at TTEC Digital remote or on-site?

This position is On-site. The role is based in Manila.

How do I apply for NICE AI Senior Consultant (Cognigy) at TTEC Digital?

You can apply for this position directly through the employer's careers page. Click the 'Apply Now' button on this page to be redirected to the original listing. Make sure your resume is ATS-optimized. Use SpotChange's free ATS test to check.

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About This Role

NICE AI Senior Consultant (Cognigy) at TTEC Digital is a full-time ai & machine learning position in Manila. Key skills include Git. Education: Master's Degree preferred. Experience: 5+ years.

This role is classified as on-site and is suitable for senior-level professionals. Ghost Score 20/100 (Probably Active) indicates this listing is probably active with recent employer engagement.

To apply, visit the official application page through the Apply Now button above. SpotChange Jobs provides AI-powered career tools including resume optimization, ATS testing, interview preparation, and salary negotiation assistance.