Primary Responsibilities Hands-on day-to-day user application support Ensuring issues are addressed within specified SLA timeframes Troubleshooting issues and working with others to ensure root causes are identified and remediated Establishing and maintaining key relationships with business stakeholders Communicating with external vendors and Fund Administrators when issues arise Proactively monitoring system activities (jobs, machine resources etc.) to ensure smooth operation Identify recurring production support items and executing on recommended automations/validations/health checks to eliminate these issues Maintaining application, server and environment configurations Enforcing data, security, application, integration and operational standards and policies Working closely with the GTS engineering team in transitioning new systems or upgrades to the production environment Documenting issues and resolutions in Confluence knowledge base